Technical Program Manager - Webstore

Sep 17, 2012
Oct 17, 2012
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Full Time
- Daily/weekly contact with managed sellers via phone and email
- Maintain records of contacts, projects with sellers, progress, and metrics
- Research to analyze seller needs and form conclusions about what features and services will drive incremental performance
- Gathering facts and metrics about seller issues that need to be driven to solutions through bug reporting, feature requests, or process changes; set priorities and develop plans
- Identifying areas for operational improvement for sellers, and developing plans for process changes and issues resolution
- Interacting directly with internal and external constituents
- Working with internal partners to build consensus around solutions and drive the voice of the seller into all activities impacting and relating to customer success
- Staying current on the latest internal merchant success factors and external e-commerce sales and optimization techniques

- 3+ years experience in (Technical) Customer support, product management or technical consulting roles.
- 3+ years experience in a highly data centric environment.
- 3+ years experience with Microsoft office (emphasis on Excel proficiency)

- Desire to grow the business by providing the highest quality customer experience is a must
- Track record of successful internal and external relationship management, and driving results
- communication skills, follow-through and problem-solving abilities
- Demonstrated ability to manage multiple projects including work prioritization, resource coordination, planning, and task delegation
- Experience with XML, SOAP, REST, JavaScript, HTML, CSS and HTTP as a data exchange tool required; Web services experience strongly desired
- Ability to communicate with software developers on technical requirements , and translate highly technical topics to business leaders
- Experience writing SQL queries is a plus