Assoc Tech Support Engineer

Employer
Location
Palo Alto
Posted
Oct 04, 2012
Closes
Nov 03, 2012
Duration
Full Time
About AOL
Do you want to make the Internet better? We do too. And we’re always looking for people with great ideas. We need free spirits and straight shooters. Creatives and critics. Nerds with nerve. People who love the Internet, but can see its cracks and future, too. At AOL we’re focused on radically redefining the world of online communications. We are transforming how people around the globe connect with information, entertainment and one another by bringing together award winning journalists and innovative technologies to create rich and engaging consumer experiences. We look for people who are exceptionally imaginative, collaborative, and truly excited about our mission - to inform, entertain and connect the world.

AOL Advertising is revolutionizing the way online advertising works. We operate on the cutting edge of media, giving clients a diversity of means to reach global audiences that consume AOL content on a daily basis. AOL is uniquely positioned in the marketplace to work with brands to move their stories forward given our focus on original content, sophisticated distribution models and social marketing approaches. Simply put, we tell the story, take it places and get people talking.

What we do
AOL drives results for both brand and performance marketers. Through the combination of brand building content, a social and viral platform, an affluent and influential audience and scaled advertising experiences – we are well positioned to help brands achieve their online marketing objectives through the purchase funnel. Simply put, we tell your story, take it places and get people talking.

How it works
AOL Advertising is revolutionizing the way online advertising works. We operate on the cutting edge of media, giving clients a diversity of means to reach the affluent, influential audiences that consume AOL content on a daily basis. AOL is uniquely positioned in the marketplace to work with brands to move their stories forward given our focus on original content, sophisticated distribution models and social marketing approaches. We are creating high impact experiences that engage consumers around preeminent content brands and powerful editorial approaches. We are taking a cross platform approach to programming that enables our experiences to move from one form to the next like our consumers do. Lastly, we are driving conversation inspired by content, driven in no small part by the Huffington Post, which is core to the DNA we have in the social content space.

We are THE global partner of choice for premium publishers, advertisers and agencies seeking to maximize the value of their online brands. How does the Group work together?

o ADTECH – manages and optimizes delivery of display, video, mobile, and rich media campaigns from a single ad management platform.
o Advertising.com – monetizes inventory and optimizes campaigns with the industry’s most advanced technology and premium ad network.
o Advertising.com Sponsored Listings (ASL) – completes text ad monetization services for publishers and advertisers.
o AOL Premium Formats – drives engaging experiences and captives audiences with premium formats.
o AOL Video – monetizes your video content and seamlessly integrates premium video content to partner sites.


Defining success
Advertising is a results business and these results are easily defined thanks to premium platforms such as AdLearn – the technology at the heart of Advertising.com that processes up to ten billion transactions per day. No other advertising solutions produce the kind of results we attain.
The Technical Operations Engineer will be responsible for providing technical support to internal and external clients on all Advertising.com products. This includes the duties outlined below.

Essential Duties and Responsibilities:

• Troubleshoot and track technical issues, via a “trouble ticketing” solution.
• Provide support to internal and external customers to build product/platform knowledge and resolve issues.
• Follow standards for communications with business involving Operational issues.
• Own production operational issues for products by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue.
• Handle system administrative duties for production and non-production systems, including:
o Account setup.
o Configure access of different elements in each system.
o Perform other activities and duties as requested.
• Work with levels tier 2, and 3 teams to address defects.
• Be available to work in an 8 hour shift other than 9am to 5pm EST M-F.
• Perform other activities and duties as requested.

Skills:

• Demonstrate knowledge of HTML, JavaScript, SQL.
• Strong analytical skills.
• Working knowledge of Windows and Unix operating systems.
• Excellent organizational and interpersonal skills.
• Excellent customer service skills, with strong written and verbal communications.
• Ability to be on call 24x7 on a rotating basis.
• Ability to establish and maintain effective working relationships with managers and employees, along with working with external clients, or customers.
• Ability to respond to frequent demands of multiple customers (internal and external).
• Experience with programming languages and different operating systems desired.
• Applicant will be a self starter with a strong desire to grow both technically and in their knowledge of Advertising.com business.

Education / Experience:

• Bachelor’s degree in a Technical/Scientific discipline.
• 1 years experience in technical support, or relevant combination of education and experience.


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