Technical Services Engineer

Employer
Location
New York
Posted
Oct 04, 2012
Closes
Nov 03, 2012
Duration
Full Time
About AOL
Do you want to make the Internet better? We do too. And we’re always looking for people with great ideas. We need free spirits and straight shooters. Creatives and critics. Nerds with nerve. People who love the Internet, but can see its cracks… and future, too. At AOL we’re focused on radically redefining the world of online communications. We are transforming how people around the globe connect with information, entertainment and one another by bringing together award winning journalists and innovative technologies to create rich and engaging consumer experiences. We look for people who are exceptionally imaginative, collaborative, and truly excited about our mission - to inform, entertain and connect the world.

Technical Services Engineer

At Pictela we love developing game-changing products! Do you have the desire to push the limits of ad innovation to create new and exciting services that the world will see? Pictela is changing how the world thinks about online display advertising. We're the first ones to focus on both the consumer and the advertiser experience with our suite of offerings. Pictela is looking for a Technical Services Engineer to drive platform adoption and technical relationships through the agency community in support of our self-service platform, Pictela Enterprise.

This position will be part of Pictela's Service Delivery organization.

Key responsibilities include:
· Act as the technical point of contact for Pictela's most strategic creative and media partners.
· Act as the product leader and expert for all Pictela's products and services.
· Manage technical and product delivery with top customer service focus in mind.
· Set up, conduct, and follow-up on on-site product training.
· Support internal customers through service standards program development and product training.
· Effectively liaise between internal customers, clients and partners and Pictela's internal Engineering, Product, and Service Delivery teams.
· Work closely with Sales to ensure platform adoption and success as well as deliver campaign and product solutions.

Qualifications:
· Bachelor’s degree in a Science or Computer Science related field
· At least 5 years relevant work experience in a client services environment
· Experience working with advertising web technologies such as ad servers or rich media solutions and platforms
· Some applicable working knowledge of web languages and applications and/or strong design experience
· Excellent customer service and follow-up skills
· Strong understanding of digital ad industry concepts such as data, tracking, reporting, and ad serving

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