AOL Voice of the Customer Intern

Oct 06, 2012
Nov 05, 2012
Full Time
Voice of the Customer Intern

Time Frame:
November 2012 – May 2013
Dulles, VA
Part-time 20 hours/week


AOL’s Voice of the Customer team is looking for an intern who is passionate about data. During the course of your internship, you will leverage Omniture and other internal data sources to provide insight into website performance, user behavior, demographic info, and key performance indicators. These data driven analyses will be used to drive site optimization and product improvements.
In this internship, you will:
•    Produce daily, weekly, monthly, and quarterly reports relating to outcomes based on the data analysis for various audiences, including management, marketing and product teams.
•    Create dashboards for senior management and various business units, synthesizing data from various sources.
•    Provide quick-turn-around responses to ad-hoc data queries.
•    Performs other duties as assigned.

Requirements for Success:

•    Proficiency in MS Excel and Access is required, including manipulating large data sets.
•    Basic SQL coding and experience with producing infographics a plus.
•    A data junkie, with a passion for numbers and the curiosity to analyze the data and tell the story regarding site performance and user behavior.
•    Detail-oriented and organized with excellent verbal and written communication skills.
•    Proactive and willingness to take initiative and to follow through on projects.
•    Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment.
•    Ability to work independently and remain flexible and motivated to work in a fast-paced environment.

You will love this job if you:
Are a data junkie!
•    You enjoy building spreadsheets to capture, crunch and analyze data and creating PowerPoint presentations to tell the story. And if not, it at least sounds fun to you.
You will loathe this job if you:
•    Break into hives when dealing with data and spreadsheets.
•    Adâ?hoc requests and last minute changes drive you nuts and interrupt your daily plan.
•    You need a lot of direction and guidance.

About AOL
Do you want to make the Internet better? We do too. And we’re always looking for people with great ideas. We need free spirits and straight shooters. Creatives and critics. Nerds with nerve. People who love the Internet, but can see its cracks… and future, too. At AOL we’re focused on radically redefining the world of online communications. We are transforming how people around the globe connect with information, entertainment and one another by bringing together award winning journalists and innovative technologies to create rich and engaging consumer experiences. We look for people who are exceptionally imaginative, collaborative, and truly excited about our mission - to inform, entertain and connect the world.

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