Director of Community

Employer
Location
New York
Posted
Dec 13, 2012
Closes
Jan 12, 2013
Contact
Simone Press
Duration
Full Time
The Huffington Post is seeking a new Director of Community to provide strategic leadership and hands-on management of our growing Community team. The Huffington Post hosts the largest actively managed community on the internet, and it’s growing fast—from approximately 5 million pre-moderated comments per month one year ago, to almost 10 million today.

The Community team manages over 70 vertical communities in 5 languages, using some of the best tech in the industry, which is always improving. The Huffington Post is unique in its investment in building a quality community experience at scale and the Director of Community is at the helm.

This is an amazing job for a true community builder with experience managing teams, both in-house and remote, and who loves being involved in the product development lifecycle.

The Director of Community will be successful if they:
• Have a long history of community management both online and/or offline
• Understand communities and their dynamics inside out and backwards
• Can manage diverse teams that are both in-office and remote
• Have a demonstrated track record of working with product teams to build
processes and experiences that grow community and build a great user
experience
• Can sell a cohesive vision to executives and co-workers for why community is
important
• Are comfortable with data and have basic technical knowledge
• Have a track record of community growth, revenue-generation, and selling
big ideas internally

The primary role of the Director of Community is to set high level vision and strategy for the Community team, sell that vision to executives and co-workers, and to deal with specific and ad-hoc projects as an advisor or consultant to internal groups.

The Director of Community oversees:
• Comment moderation team: in-house and remote moderators responsible for
pre-moderating comments to the site.
• Community Standards team: remote team tasked with monitoring
performance and allocation of the moderation team and spot-checking the
site.
• Community Editorial team: in-house team responsible for pitching UGC
campaigns and working with editors to manage them.
• User support: remote and in-house team focused on user experience and
technical support for the user community.
• Internationational and HP Live: small teams tasked with growing nascent
communities in Europe and our live streaming community.