Product Specialist

Relay Network, LLC
Dec 13, 2012
Jan 12, 2013
Digital Media
Full Time
Product Specialist

Relay Network LLC, a VC-funded technology company located in Radnor PA, is seeking a highly talented Product Specialist to join its growing team. Candidates must be self-driven, highly motivated, productive, and willing to be a leader in the creation of a technology-based concierge service.


The Product Specialist will work extremely closely with cross-functional teams to help build the technology, processes and service components associated with our new consumer concierge service. Responsibilities include:

* Define and document operating procedures
* Define and document servicing requirements
* Analyze, document and project staffing needs
* Research and respond to all incoming requests
* Note high value transactions and observe consumer behavior
* Translate observations into logical business intelligence
* Identify key operational areas of risk and implement automated solutions
* Keep all interested parties up-to-date on progress
* Develop product metrics, reports and analysis
* Continuously innovate to improve the offering post-launch
* Lead efforts to scale the service


* Demonstrated relevant experience
* Strong communication skills (written and oral) and proper phone etiquette
* Highly professional demeanor
* Superb people skills
* Proven service orientation
* Solid problem solving/issue resolution skills
* Strong organizational skills and attention to detail
* Thirst for improvement
* Fluent computer, Internet and research skills
* Entrepreneurial spirit
* Willingness and flexibility to manage multiple projects simultaneously

About Relay

Relay is a simple and secure way for businesses and customers to instantly connect and share private communications. Businesses use Relay to engage their customers where they are and as a platform to deliver targeted information in real-time. The company is a revenue-generating, venture-backed firm, founded by a team of successful entrepreneurs. Relay is a repeat winner of the Best Places to Work in Philadelphia award, and offers an unparalleled package of benefits, including unlimited vacation time. If you have the qualifications, and are looking to work in a stimulating and rewarding environment, we d love to hear from you.

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