Account Manager, AOL Tech

San Francisco
Dec 22, 2012
Jan 21, 2013
Full Time
About Role and AOL Tech:
AOL Tech is seeking an Account Manager to join our sales team. The primary purpose of this position is accountability for managing the day to day relationships with clients/customers within the AOL Tech vertical (TechCrunch, Engadget, TUAW and Joystiq). The Account Manager is responsible for the pre and post-sale process, which includes teaming with sales professionals on all assigned accounts to drive additional revenue and overachieve on the team’s goals. The incumbent will ensure client satisfaction and AOL Tech’s business health through custom campaign strategies; analyze deal or campaign performance; develop innovative alternatives to existing deals or campaigns; and communicate with partners and appropriate internal departments on these initiatives.

• Works with sales professionals to develop proposals, provide deal evaluation, sales negotiations, revisions and follow-up.
• Maintains relationships and manages the day- to-day business relationships with current clients and identifies growth opportunities on key accounts.
• Input RFP responses into internal systems, client external templates and third party planning systems.
• Responsible for pricing yield management and analytical guidance.
• Serves as primary point of contact to existing clients on issues regarding performance reports and general maintenance.
• Provides technical guidance on campaign specifications and provides troubleshooting/conflict resolution.
• Effectively optimizes campaign performance by recommending adjustments to inventory and creative components of the campaign.
• Responsible for day-to-day communication with internal and external customers to monitor campaign delivery and contract compliance, ensuring full revenue recognition and client objectives success.
• Track and analyze usage trends and prepare sales and internal reports.
• Deliver on all role specific accountability metrics and goals.
• Utilize third- party research tools to support plan recommendations and provide competitive spending analysis.

• Minimum 2 years of media buying, account management, business analyst, or selling experience in internet advertising sales.
• Bachelor’s degree.
• Willing and able to collaborate across boundaries to get work done and drive business forward.
• Strong customer focus – promoting customer satisfaction, resolution and loyalty.
• Must have strong understanding of digital marketplace and understanding of the competitive landscape in which we operate.
• Able to work effectively and excel in a matrix organization and possess the ability to adapt to a changing environment quickly and easily.
• Excellent verbal and written communication skills, as well as strong presentation skills; excellent analytical skills; results and detail oriented; accountable; strong work ethic; strong team player; solid negotiation skills; proactive self starter; creative/strategic thinker who is process oriented and has the ability to multi-task; outstanding computer skills including solid knowledge of Excel, Word, Power Point, and CRM systems. Some technical knowledge preferred.

AOL Services:
AOL Services focuses on curating the best content, products, and services mirrored to real human behavior – what people need to make their digital lives as convenient as possible. We create an integrated experience that allows AOL consumers to feel like valued AOL Members, gaining access to the most useful content from some of the best brands, communication tools, and valuable services. Whether through communication products like AOL Mail and AIM, our mobile services, or our subscription packages, AOL Services is pivotal in driving traffic and user engagement across the AOL network.

About AOL:
AOL is an equal opportunity employer and does not discriminate on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other classification prescribed by applicable law.

At AOL we’re focused on radically redefining the world of online communications. We are transforming how people around the globe connect with information, entertainment and one another by bringing together award winning journalists and innovative technologies to create rich and engaging consumer experiences. We look for people who are exceptionally imaginative, collaborative, and truly excited about our mission - to inform, entertain and connect the world.

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