Manager of Technical Writing

Jan 04, 2013
Feb 03, 2013
. .
Full Time
Key Responsibilities
· Deliver technically accurate documentation to help developers successfully use the SDK
· Own the entire documentation set, including architecture, writing, editing, testing, and deployment
· Work with the software engineering team to design and implement a world-class developer documentation experience
· Manage simultaneous documentation projects involving other team members and work with key stakeholders across the organization
· Continuously gather information from Business Development, Product Management, QA, and Support to produce best practices and react to the needs of developers
· Management and execution against project plans and delivery commitments; Manage the day-to-day activities of the writing team within an Agile/Scrum environment.
· Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class technical writing team.

· Self-starter with ability to improve documentation processes
· Excellent verbal and written communication skills
· Excellent organizational and multi-tasking abilities
· Able to identify and understand audience needs
· Experience architecting, writing, and editing technical documentation for software developers and SDKs; additional experience working as part of a UX team to create and publish content for websites preferred
· Experience working with software documentation style guides, such as MSTP, and creating or contributing to team style guides
· 10+ years of professional experience, including 4+ years of experience writing SDK documentation for a developer audience and 3+ years of management experience
· Bachelor's Degree in English, Technical Writing, or a related field

· Experience creating end-to-end user documentation plans and managing the content life cycle
· Experience creating functional requirement specifications and diagramming processes
· Experience collecting customer feedback and mining usage metrics

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