Account Manager, Local

Location
New York
Posted
Jan 09, 2013
Closes
Feb 08, 2013
Contact
Human Resources
Category
Digital Media
Duration
Full Time
Our quickly growing Local Division is looking for an Account Manager to support the Account Management efforts. We offer a friendly work environment and a great career path with a successful, high-energy, expanding company. Our team is a extremely supportive and collaborative. We’re looking for the right individual to help grow our business. This position reports into the Director, Account Management and Operations.



The ideal candidate:

•Must be an excellent communicator. Excellent written, verbal and listening skills are essential in this role.
•Ideal candidate must display leadership qualities and the ability to persuade both clients and internal teams to accomplish what is needed to be accomplished
•Must be a people person and enjoys interacting and working with clients. The ability to always remain friendly and upbeat is an important quality in the ideal candidate
•Ideal candidate must be goal oriented, but flexible. We have a very entrepreneurial environment. The ability to progress and accomplish goals in a changing environment will ensure success
•Excels at documenting all client touch points, including calls and emails within Salesforce environment. Is methodical about sending follow up notes both to clients and internal teams
•Ideal candidate has worked with or on one or more of the following digital marketing services: SEO, Web Development, Search Engine Marketing, Social Media
•Is ambitious, self-motivated, proactive, assertive and passionate about client support
•Must be able to handle an exiting and growing client base. Ideal candidate strives to build a relationship and look for ways to increase their book of business
•Has superb problem-solving skills and reacts quickly when necessary
•Must be able to work as part of a team, share ideas, offer and take constructive reviews and work independently to assure client’s services are delivered in a timely manner
•Ideal candidate must be push to turn a difficult situation into a positive.
•Candidate must be able to handle rejection, but never accepts it and pushes to save

Responsibilities:
Support Sales and Director, Account Management and Production with the following day-to-day activities.

•Responsible for maintaining and growing client relationships. Candidate must serve as main point of contact for new or existing clients.
•Develop relationship with clients by ensuring successful launch and progress of all marketing services, asking for feedback and continually looking for ways to enhance the quality of service
•Responsible for generating and sharing reports with clients.
•Responsible for responding to client questions, dealing with client requests and issues
•Liaising with other departments and vendors to ensure successful launch and progress of marketing services
•Responsible for maintaining accurate and detailed records of client interactions
•Expected to manage a large book of business while prioritizing and maintaining several different tasks at once

Qualifications:

•1-2 years experience in Account Management, Client Service or Project Manager roll
•Digital or agency experience preferred
•Fulltime, Monday – Friday with occasional travel


Please submit your cover letter, resume, and salary history/requirements with your application.

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