Account Manager

Employer
Location
San Francisco
Posted
Jan 22, 2013
Closes
Feb 21, 2013
Contact
Ms. Sydney Murphy
Category
Digital Media
Duration
Full Time
The Account Manager is focused on supporting the digital/mobile business of the National Sales team in growing revenue through the strategic expansion of deals with existing customers and identification of new advertising prospects. Additionally, the Account Manager works with internal departments as a partner in developing complex advertising solutions, and works directly with the clients to provide customer service. Other activities include attending client meetings, designing advertising media plans, using independent judgment in negotiating terms, and managing the full lifecycle of day-to-day account management activities, including the successful launch and maintenance of all campaigns.





ESSENTIAL JOB FUNCTIONS:



Work with assigned Account Executives/Sales Teams on incoming RFPs and upfront proposals, in order to formulate proposal to meet client objectives, collaborating with various cross-company teams to develop best advertising solutions as needed
Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
Independently manage all post-sale online advertising activity to ensure customer satisfaction is achieved and reduce revenue leakage – this includes trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
Perform analysis on current advertising performance and develop and drive strategies for improving utilization of existing advertising inventory
Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
Provide high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
Participate in project work as directed by supervisor.
Support the Inside Sales group and Corporate Sales group.


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:



Extensive working experience with developing large ad solutions against market strategies, events and brands
Extensive working experience with online media sales and responding to RFPs
Experience working with research, sales and operations to execute solutions
Excellent analytical and interpretative skills
Excellent interpersonal skills
Excellent written and oral communication skills
Excellent organizational skills
Strong knowledge of online media
Must be able to work in a fast-paced, high-pressured, dynamic environment, with tight deadlines
Must be able to constantly prioritize workload with minimal supervision and manage multiple projects
Must be a team player and key strategist


MINIMUM QUALIFICATIONS:



Bachelor's degree in related field
3 years working experience in digital advertising
3 years previous work experience in the media/publishing industry
3 years previous work experience working with sales personnel
Skills: Microsoft Office (Outlook, Word, Excel and Powerpoint), CRM or Order Management/Workflow systems experience a plus (SalesForce.com preferred)

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