Account Manager

San Francisco
Jan 24, 2013
Feb 23, 2013
Olga Lomov
Full Time
Account Management Team.
The Account Manager will be responsible for coordinating the launch of advertising campaigns, managing client (internal and external) relationships through day-to-day contact, looking for opportunities to up-sell and cross-sell advertisers, assist with prospecting, and ensuring advertisers receive superior customer service. This individual will be involved in managing all aspects of campaigns in accordance with the goals and objectives of the advertiser.It is critical that this individual is a self-starter, problem-solver, strong writer and creative thinker. This person must be able to work in a fast-paced, high-growth environment and must never be satisfied with mediocre work or missed deadlines or opportunities. The Account Manager must be proactive and reactive, but must seek out strategic opportunities to position the organization. This individual will report to the Director of Account Operations.

Duties and Responsibilities

Customer Service
Coordinate with sales, product management and operations to provide information and set expectations regarding the status of all campaigns and projects related to sales opportunities
Communicate with advertisers, operations, creative services and traffic to ensure timely and accurate campaign launch, delivery and invoicing
Work with operations team to monitor campaign delivery and contract compliance, ensuring full revenue delivery
Communicate and coordinate with creative services team regarding design and development of advertiser creative
Project-manage integrated, custom executions to ensure coordination
across departments
Assist in the creation of media proposals and presentations
Identify ways to grow advertising revenue by collaborating with numerous internal departments (sales, product management, marketing and operations)
Provide campaign insights and data analysis to sales team and advertisers
Retain accounts brought in
Understand why accounts leave to help improve company processes
Review and confirm monthly advertiser billings
Develop strategies for up-selling and cross-selling existing advertisers
Perform other job-related duties and activities as requested

1-3 years of digital media experience preferred
General understanding of media agency landscape
Bachelor’s Degree
You live by these values:
Building long-term relationships
You are passionate about advertising and tech-savvy.
9-5ers need not apply.

Please include resume. Thank you!!