Client Account Manager

New York
Jan 30, 2013
Mar 01, 2013
Alexis Bressler
Full Time
This position falls within Distribution Sales and Marketing and will work closely with Entangled Publishing and other client publishers distributed by Macmillan. This Client Account manager is the publishers’ daily contact and advocate at Macmillan, providing the consistent flow of information to and from the publisher and the sales force. The client account manager is a full participant in the publishers’ strategic planning on the large scale in addition to the day to day and is expected to take a pro-active role in driving the publisher’s sales across all sales channels and managing all aspects of their business within our client publisher relationship.
This position will also be responsible for coordinating all eBook workflows for all client eBooks distributed by Macmillan, working closely with our eBook channel managers and production team ; maintaining a level of expertise about eBook vendors, promotions, technology, and sales terms; and helping to solicit new eBook distribution clients.

Major Responsibilities:

Communication with account managers/reps & publishers:
• Day-to-day communication with publishers and sales reps regarding all sales, marketing, and operational issues.
• Timely distribution of sales rep feedback and seasonal call reports

• Work with account managers and sales reps in trade, merchandise, special markets, international sales and eBook channels to recommend effective frontlist and backlist promotions and monitor co-op advertising plans, implementation, and results.
• Seasonal deadline coordination and support: launch meeting, tip sheets, catalog copy, data entry, target titles, laydown goals, sales conference and post conference follow-up
• Regular marketing meetings with publishers and distribution department staff addressing sales and target updates, market or title opportunities and account feedback.
• Developing category expertise regarding trends and opportunities
• BEA and regional bookseller show participation

Sales analysis and reporting:
• Key title point-of-sale reporting & analysis
• eBook Account promotion tracking and analysis
• Title, marketplace and category data analysis and comparisons
• Annual business reviews with attention given to specific categories, trends and sales goals as well as a market overview and ongoing business updates
• New title print estimates and tracking
• Inventory management and analysis—initial printings, inventory allocation/ supply chain, reprint recommendations, and monitoring backlist for opportunities and promotions

• Work with Macmillan digital production team to ensure proper delivery of eBook files and metadata. Manage eBook production and marketing schedule to coordinate availability of titles, data deadlines, and promotional calendar.
• Assist client publishers with eBook file delivery and troubleshooting.
• Interface with Customer Service, Operations and the Warehouse
• Supervise title data entry and flow of information to customers , up to and beyond on-sale date

Required Skills / Knowledge:
• Candidates must be detail-oriented, have excellent communication and organizational skills as well as problem-solving capabilities and the ability to prioritize, meet deadlines, and work independently as well as collaboratively.
• Strong computer skills a must including PowerPoint and Excel capabilities. SQL database experience a plus.

Experience Needed:
• Candidates must have a minimum of 5-6 years book sales and/or marketing experience, including experience with eBooks and category/genre publishing. Sales experience is a plus. Interest and experience with romance category strongly preferred.

Educational Background Required:
• 4 year college degree


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