Account Manager

San Francisco
Feb 06, 2013
Mar 08, 2013
Olga Lomov
Full Time
Account Management Team.
The Account Manager will be responsible for coordinating the launch of advertising campaigns, managing client (internal and external) relationships through day-to-day contact, looking for opportunities to up-sell and cross-sell advertisers, assist with prospecting, and ensuring advertisers receive superior customer service. This individual will be involved in managing all aspects of campaigns in accordance with the goals and objectives of the advertiser.It is critical that this individual is a self-starter, problem-solver, strong writer and creative thinker. This person must be able to work in a fast-paced, high-growth environment and must never be satisfied with mediocre work or missed deadlines or opportunities. The Account Manager must be proactive and reactive, but must seek out strategic opportunities to position the organization. This individual will report to the Director of Account Operations.

Duties and Responsibilities

*Customer Service
*Coordinate with sales, product management and operations to provide information and set expectations regarding the status of all campaigns and projects related to sales opportunities
*Communicate with advertisers, operations, creative services and traffic to ensure timely and accurate campaign launch, delivery and invoicing
*Work with operations team to monitor campaign delivery and contract compliance, ensuring full revenue delivery
*Communicate and coordinate with creative services team regarding design and development of advertiser creative
*Project-manage integrated, custom executions to ensure coordination
across departments
*Assist in the creation of media proposals and presentations
*Identify ways to grow advertising revenue by collaborating with numerous internal departments (sales, product management, marketing and operations)
*Provide campaign insights and data analysis to sales team and advertisers
*Retain accounts brought in
*Understand why accounts leave to help improve company processes
*Review and confirm monthly advertiser billings
*Develop strategies for up-selling and cross-selling existing advertisers
*Perform other job-related duties and activities as requested


*1-3 years of digital media experience preferred
*General understanding of media agency landscape
*Bachelor’s Degree
*Local to SF Bay Area

You live by these values:
-Building long-term relationships
-You are passionate about advertising and tech-savvy.
-9-5ers need not apply.

Please include resume. Thank you!!

*Local candidates only - relocation will not be provided*