Lead Business Analyst, Information Services (Agile Experience)

New York
Feb 11, 2013
Mar 13, 2013
Ms. Kathleen Sherwin
Other, Technology
Full Time
Summary of Position:

The Planned Parenthood Information Services department supports the organization's work by providing reliable and scalable applications and technology services for the national office and affiliates, in support of health care delivery, sexual and reproductive health education, advocacy, fundraising and internal operations.

We're looking for an experienced, process-oriented Lead Business Analyst who wants to contribute to the mission of Planned Parenthood. This position will lead a newly formed business analysis practice within the IS division, establishing efficient processes, performing BA duties on a range of projects and supervising 1-2 other Business Analysts. This is a challenging position which requires strong ownership and excellent interpersonal skills. The Lead BA will report directly to the Senior Director, Information Services and work closely with business owners, technical and project management staff and IS senior management.

Duties and Responsibilities:

* Establish a set of standards, processes and templates for consistent execution of business analysis functions
* Build relationships with key business stakeholders and develop a deep understanding of business processes and systems used by PPFA and affiliates across the US
* Field requests (and contribute ideas) for new systems and improvements to existing systems
* Create project proposals in coordination with business stakeholders, including requirements and use cases
* Diagram enterprise information-sharing requirements
* Lead the technology project prioritization process, including fiscal year and quarterly planning, to ensure the greatest business value is being provided in the most timely manner
* Consult technical leads on feasibility, high-level design and estimates for major technology initiatives to ensure alignment with overall enterprise architecture
* Assess the impact of planned projects on existing systems, identifying risks and dependencies
* Deliver clear documentation to the project management team for execution, including project scope, stakeholders, assumptions, budget, functional requirements, etc.
* Review prototypes and help coordinate User Acceptance Testing, to ensure that products meet the needs of end users
* Hire, train and supervise a small team of Business Analysts and manage the team's work assignments
* Develop and maintain roadmap of short- and long-term initiatives for consumption by IS and PPFA senior management
* Evangelize the business analysis function and overall SDLC to teams outside IS

Required Qualifications:

* Bachelor's degree or equivalent with at least 4 years of professional work experience as a business analyst in a technology context, with some supervisory responsibility
* Proven business process analysis skills, with the ability to effectively convey conceptual models, information flows, etc.
* Experience working with business stakeholders at all levels
* Familiarity with line of business applications and standard administrative operations
* Experience with large-scale, cross-functional technology projects
* Understanding of basic technical concepts and one or more SDLC approaches
* Opinions about how best to create and instill new processes/templates in a nonprofit organization
* Vendor analysis and vendor management experience
* Excellent interpersonal skills; ability to effectively liaise with colleagues on all levels in a distributed, multicultural, detail-oriented environment (without losing a sense of humor)
* Strong proficiency with MS Office 2007/2010, Google Apps, diagramming s.oftware
* Top-notch writing, presentation and meeting facilitation skills (finalists will be tested)
* Fast learner, creative problem solver


* Experience in the health care field
* Familiarity with an Agile methodology, including epic/story writing
* Proficiency with the Atlassian suite (Jira, GreenHopper, Confluence, etc.)

This is a full-time position at our New York, NY office. Relocation assistance is not available. Limited travel is possible.

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