Senior Business Analyst

Location
Oakland
Posted
Feb 12, 2013
Closes
Mar 14, 2013
Contact
Ms. Pandora Recruiting
Duration
Full Time
Pandora Media is looking for a Sales Systems Senior Business Analyst for our Sales Operations Department. The right individual will be a key contributor to the overall Sales team with a distinct focus on internal sales software. The goal of this position is to support Pandora’s strategic initiatives with a focus on internal system development and maintenance; working primarily in support of Pandora’s proprietary order management system and DFP premium ad server.

Responsibilities:

System Support

  • Specification and workflow planning for new system feature sets

  • Identifying and logging system improvements

  • Assist in data transfer strategy an execution related to system migrations

  • Performs UAT of bug or feature tickets in conjunction with regular release cycles

  • Proactively perform system tests to identify system bugs


End User Support

  • Research system problems and errors and coordinate with end users to resolve issues

  • Organize data and connect information from a variety of sources for analysis

  • Troubleshoot through testing and observation, and analyze needs accurately and logically

  • Maintain internal database to track and analyze issues for prioritization

  • Provide superior customer service to all client services users


Training & Documentation

  • Provide input on training documentation for the Client Services and Finance organizations

  • Coordinate with Finance Business Analyst to communicate to the business

  • Provide consultative assistance to cross-functional department users

  • Assist with and/or lead internal training sessions as needed

  • Regularly audit report data to ensure quality assurance



Knowledge and Experience:

  • Bachelor's degree from a top tier college or university

  • Minimum of 3+ years in an online advertising environment and solid understanding of online advertising billing process is a must

  • Knowledge of functional business area, accounting and revenue recognition practices

  • Knowledge of existing business system’s design

  • Strong Excel, Salesforce, OMS, and other system experience

  • Knowledge of a variety of 3rd party ad servers strongly preferred


Personal Attributes:

  • Analytically oriented with a focus on a quality end user experience

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong interpersonal skills

  • Flexible during times of change


Please respond through URL provided.

Principals Only. Pandora does not accept unsolicited resumes from employment
agencies, and is not responsible for fees associated with such submissions.

Pandora is an Equal Opportunity Employer