Publisher Support & Data Assistant

New York
Feb 27, 2013
Mar 29, 2013
Susan Clark
Other, Publishing
Full Time

Publisher Support & Data Assistant
New York
What we do:
ITHAKA ( is a not-for-profit organization dedicated to helping the academic community use digital technology to preserve the scholarly record and to advance research and teaching in sustainable ways. ITHAKA provides innovative services that benefit higher education including JSTOR, Portico, and Ithaka S+R. ITHAKA is headquartered in New York, NY with additional offices in Ann Arbor, MI and Princeton, NJ.

What you will do:
ITHAKA is seeking a dynamic assistant to join a publisher relations team that supports a large, high-profile publisher base. This team is responsible for implementing programs and services that enhance our value to publishers and for maintaining JSTOR relationships with the majority of our archive publishers. Besides supporting the team administratively, the assistant will be involved in several core functions, such as communications, program implementation, report generation, and data analysis.

This is an exciting time to join the Content Development unit as ITHAKA is broadening its product offerings. The successful candidate must be willing to adapt to a changing environment and be able to multi-task in a fast-paced environment. We also seek a self-starter who can work independently, be adept at data analysis, actively contribute to our strategy, and identify ways to improve efficiency and achieve results.

Primary Responsibilities:
The primary responsibilities of the Publisher Support & Data Assistant are:

•Support the programs & services team with the implementation of all programs, services, and account management.
•Generate standard and custom reports, mostly in Excel, for publishers about their participation in JSTOR and for internal analysis. Using SQL, pull information from data warehouse sources, provide statistical analysis and identify usage trends as needed.
•Assist in the execution of the publisher communications strategy, maintain publisher records in the CRM system, and manage general inbox for publisher requests.
•Research participating publishers and journals, as well as the general academic publishing landscape.
•Assist Associate Director, Archive Collections, as needed.
•General administrative responsibilities for the team, including filing, mailing, coordinating information packets, preparation for meetings and workshops, travel arrangements, creating meeting agendas and recording meeting minutes.

Your skills:
•College degree required
•1-2 years experience working in a fast-paced office environment
•Excellent quantitative analysis and data interpretation skills
•Ability to work well as a team member; a willingness to actively participate in team projects and share ideas
•Strong customer service mindset and able to prioritize customer’s needs
•Strong verbal, and written communication skills
•Excellent organizational skills, ability to handle and prioritize tasks with limited supervision, and work well under deadlines.
•Strong proficiency in MS Office, with advance skills in Excel a requirement, SQL, and familiarity with a CRM system
•Familiarity with online resources for academic research and strong research skills a plus

Our Benefits:

*ITHAKA currently offers an extremely competitive benefit plan including:
•Choice of two medical plans, one at no cost to the employee
•Employer paid dental, vision, life insurance, and employee assistance programs
•Employer contributed retirement plan with a 2 year vesting period…And much, much more

Interested in joining the team?

Candidates should submit their resume, detailed cover letter, and salary requirements when applying.

ITHAKA is an equal opportunity employer.

Interested in joining the team?

Click the link below to locate this posting and upload and attach your resume, cover letter and salary requirements.

ITHAKA is an equal opportunity/affirmative action employer.
*ITHAKA may make changes to its benefits from time to time.

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