Manager, Community & Audience Development

New York
Mar 20, 2013
Apr 19, 2013
Ms. Kelly Connor
Digital Media, Other
Full Time
The emerging brands in the food category at Scripps Networks Interactive are seeking a Manager, Community & Audience Development for, who will report into the Director, Audience Development.

This high-visibility role will oversee day-to-day operations of the community and social platforms. Duties include facilitating empowering conversations, creating engaging opportunities and executing robust end-to-end programs with, and for, the vibrant community of passionate food fans and home cooks.

The ideal candidate is a highly-talented individual with a passion for community development, social media, digital trends and strategies, knowledge of SEO / SEM, and experience with web analytics to benchmark audience development.

We’re seeking an ambitious, passionate self-starter who can yield positive results with limited resources and oversight.

Duties and Responsibilities:

- Create and execute initiatives and strategies to engage existing and prospective community members while simultaneously achieving key business targets, ad sales goals and building the brand
- Develop and maintain relationships with community members, other content sites, bloggers, contributors and various web portals
- Work to build and implement of community acquisition strategies and then share analytics on those endeavors
- Surface community-shared content in exciting and relevant ways, including, but not limited to, the transformation and creation of editorial, blog posts, instructional articles, and galleries
- Develop and execute various customer engagement campaigns, with the intent of converting new site visitors into contributing community participants
- Identify new opportunities and partnerships to grow audience participation through the lens of community development and loyalty building
- Coordinate efforts with the company’s customer service department to ensure that customer inquiries and issues are resolved in a timely manner

Knowledge, Skills and Abilities:

- Knowledge of content production with strong writing and editorial abilities required
- Familiarity with web analytics (e.g. Omniture, Google Analytics) and ability to pull that data and report on trends
- Experience with photo-editing software such as Photoshop
- Working knowledge of MS Office Suite (Excel, Word, etc.)
- Exposure to basic front-end web development, such as HTML and JavaScript, preferred
- History with community platforms (e.g. phpBB, jForum, Jive, etc.) or content management systems (e.g. WordPress, Endeca PageBuilder, Adobe CQ, etc.)
- Passion for digital media, food and people
- Independent, self-starter with an entrepreneurial spirit and keen analytical skills
- Highly creative, strategic thinker with strong time management skills and strategic vision
- Strong interpersonal skills and the ability to communicate and work effectively with other teams

Educational and Experience Requirements:

- Bachelor’s degree in English, marketing, computer science, communications or equivalent education / experience
- 3+ years of community management and / or digital marketing campaign planning and execution

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