Pubs Peer Review Support Specialist
Pubs Peer Review Support SpecialistIEEE is the world’s largest professional association advancing technology for the benefit of humanity. We publish technical journals, sponsor conferences, develop technology standards, and support the professional interests of more than 400,000 members. IEEE creates an environment where members collaborate on world-changing technologies – from computing and sustainable energy systems, to aerospace, communications, robotics and healthcare – to engineer a better tomorrow.RESPONSIBILITIES:Support volunteer Editors-in-Chief in the processing of scholarly manuscripts by taking on administrator responsibility on the on-line peer review database, ScholarOne Manuscripts (S1M), as well as other manuscript peer review/manuscript submission sites; this includes:•Database and manuscript processing and handling.•Work in conjunction with EIC to select associate editors to manage reviews and deliver manuscripts to selected reviewers.•Ensure that associate editors have sufficient information to select peer reviewers for manuscripts.•Using functionality of database, prepare and maintain appropriate correspondence and notifications to system users (EICs, authors, associate editors, and reviewers).•Track progress of reviews and work with EIC to ensure timely completion by reviewers, associate editors, and authors.•Update associate editor and reviewer files in accordance with instructions from EIC.•Act as first point of contact for system user questions, taking on responsibility to ensure that all questions are answered in a timely manner.•Track and report on defects within online peer review system.Answer queries related to use and function of IEEE electronic publishing applications and tools, provide end-user support for creation and submission of electronic files, monitor end-user queries to identify opportunities for improvement in functionality and/or performance of support tools and systems, support IEEE Editorial Office in transfer of data from peer-review systems to electronic publishing applications and tools, assist in configuration, testing, and deployment of IEEE electronic publishing applications and tools; this includes:•Act as the first point of contact for identification and correction of export and XML data errors, and work with internal staff and vendor to verify data integrity.•Work with IEEE Publishing Technology group to identify new opportunities for improved communication between ScholarOne Manuscripts and internal production systems.•Test all new data fields during system release testing periods prior to deployment in ScholarOne Manuscripts.Work with EICs and editorial board members to create custom reports to both help monitor and expedite progress of manuscripts in the queue, develop metrics, and monitor the overall activity of all participants. Reports will be created using a number of tools, including Microsoft Excel, Cognos Reporting systems, and other S1M reporting tools.QUALIFICATIONS:•Bachelor’s degree required.•Proficiency in word processing and database systems is required.•Candidate must have 2 years of directly related experience.•Excellent interpersonal, customer service and communication skills.•The ability to handle multiple tasks and meet deadlines, along with the ability to work independently, are required.•In addition to the systems and applications mentioned above, advanced Excel skills are required.•Knowledge of reporting software, XML-driven systems, and project management experience are preferred.We offer a competitive salary commensurate with experience and a comprehensive benefits package including medical, dental, 401(k) plan with company match, a defined contribution retirement plan, a tuition reimbursement program, flexible spending accounts, company paid life insurance, and a business casual dress code. Please apply online by going to this URL: https://home.eease.com/recruit2/?id=4357111&t=1. Only those resumes that go through the URL from the web address will be considered. NO AGENCIES PLEASE. Visit www.ieee.org to view details about open positions in one of our four offices:Los Alamitos, CA; New York City; Piscataway, NJ & Washington, DC.The IEEE is an affirmative action / equal opportunity employer M/F/D/V.