Senior Technical Support Analyst

New York
Apr 05, 2013
May 05, 2013
Mr. Human Resources
Full Time
Cambridge University Press, a leader in academic publishing, seeks a Senior Technical Support Analyst to join our Platform Technologies team. Primary responsibilities include providing customer technical support for Web products, testing new Web products as we develop them, and gathering requirements/writing specs for new Web products.

Candidates must possess excellent written and verbal communication skills, attention to detail, and follow-through: Technical Support team members must “own” an issue from the time it’s raised through resolution. The ability to quickly learn new software programs is essential, as is experience with e-mail, MS Office, and standard web browsers (e.g. Firefox). Publishing experience is desired, along with a background in business analysis and/or customer services, and/or experience testing software.

Cambridge offers rewarding career opportunities with competitive salaries and excellent benefits in a positive and supportive environment. For consideration, submit cover letter with salary requirements and resume by e-mail to, or by postal mail to: Human Resources; Cambridge University Press; 32 Avenue of the Americas; New York, NY 10013.

Equal Opportunity/Affirmative Action Employer