Sales System Anaylst

Apr 08, 2013
May 08, 2013
Pandora Recruiting
Full Time

  • Research system problems and errors and coordinate with end users to resolve issues

  • Organize data and connect information from a variety of sources for analysis

  • Troubleshoot through testing and observation, and analyze needs accurately and logically

  • Maintain internal database to track and analyze issues for prioritization

  • Provide superior customer service to all client services users

Training & Documentation

  • Create and maintain training documentation for the Client Services and Finance organizations

  • Coordinate with Finance Business Analyst to communicate to the business

  • Provide consultative assistance to cross-functional department users

  • Assist with and/or lead internal training sessions as needed

  • Perform related work as assigned

System Support

  • Performs UAT of bug or feature tickets in conjunction with regular release cycles

  • Proactively perform system tests to identify system bugs

  • Assist with specification and workflow planning for bug and feature requests

  • Regularly audit report data to ensure quality assurance


  • Knowledge and Experience

  • Bachelor's degree from a top tier college or university

  • Minimum of 2+ years in an online advertising environment and solid understanding of online advertising billing process is a must

  • Knowledge of functional business area, accounting and revenue recognition practices

  • Knowledge of existing business system’s design strongly preferred

  • Strong Excel, Salesforce, OMS, and other system experience

  • Knowledge of a variety of 3rd party ad servers strongly preferred

Personal Attributes

  • Customer service oriented with a focus on a quality end user experience

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong interpersonal skills

  • Flexible during times of change

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Pandora is an Equal Opportunity Employer