Director of Project Management Office

New York
Apr 10, 2013
May 10, 2013
. .
Full Time
The Director of Project Management Office (PMO) is responsible for the overall project management function, providing leadership, coordination and management of the PMO processes and functions. The role serves as a conduit for communication between project managers and the IT executives who make the strategic decisions for those projects. The Director PMO supervises the team that provides project management support functions and administrative support to project managers. The Director will also manage a group of Project Managers assigned to the PMO that will have varying assignments supporting the GTS division.

The Director of the PMO will develop and put into productive use the processes and procedures required to manage and report on all GTS projects on a global basis. This individual will provide oversight to the global list of GTS projects and assist where and when necessary to driving them to a successful completion within scope, timeline, and budget following the corporate PMO processes.

This position requires an understanding of current corporate technologies and experience in managing technology based projects which may include networking, systems, software, data centers, implementations and other back office business initiatives. The position requires a person who is self-motivated, able to work independently, have excellent communication skills and able to drive the department forward with little or no oversight.

This individual must have experience managing a Global PMO with local and remote resources, global resource balancing, global business priorities (which may be in conflict with each other on occasion), global executive reporting, with IT, real estate plus varying other types of business projects. Experience with Keyedin, ITIL, Servicenow and Jive a plus.

The Director PMO will work with senior management in the prioritization, planning and execution of projects according to strict guidelines, deadlines and budgets. This includes developing
Set PMO Standards, Policies, Processes and Procedures: As leader of the PMO team direct defining standard policies, processes, and procedures to ensure consistent, repeatable, successful project implementation. Assist in reviewing, auditing and reporting on GTS based projects to senior management.

• Conduct process audits & reviews, identify opportunities for improvement, efficiencies etc.
• Conduct project performance and close out reviews. Identify opportunities for project management improvements.
• Effectively communicates relevant project/practice information to superiors and peers on other projects.
• Continually measure and report project metrics
• Continually monitor and ensure excellent communication of activities, statuses, costs and successes with all relevant parties.
• Ensure complete and proper transparency of all PMO and project activities as directed by senior management
• Ensure Budgeting and forecasting is done accurately and appropriately for all projects. Work closely with all required Finance departments to ensure project budgets are in departmental budgets and expense vs capex categorization is properly set.

Monitor Global Projects working with PMO staff, monitoring and maintaining the ongoing list of projects by category ensuring resources are balanced, funding is appropriated and all aspects of the project life cycle are covered.

• For appropriate high priority projects identify high risks projects developing risk mitigation plans for those projects working with the Project Manager and project team.
• Develop a resource management plan and work with Resource Managers to assign resources with the requisite skills and knowledge to accomplish project tasks.
• Ensure PM’s develop and maintain complete and detail work breakdown structures (WBS), Gantt charts and other tracking tools required to properly manage each project.
• Track project milestones, deliverables and completion percentages
• Ensure required involvement and participation from all interested and required parties (sponsors, stakeholders, SMEs, development & testing resources, resource managers & leads, PMO management).
• Effectively report and communicate project issues or risks to management on a timely basis.
• Work with senior management (IT and business) and Finance/ Business Manager to estimate, validate and confirm project
• budgets. Monitor and ensure throughout the life cycle of all projects that PM’s are maintaining project budgeting and actual spend to date. Work with GTS management, stakeholders, business managers, technical managers, product managers and assigned resources to ensure projects are properly prioritized, planned, communicated and budgeted.
• Manage the day-to-day operational and tactical aspects of the PMO office.
• Manage the PMO and Project management tool sets.
• Manage the PMO budgeting
• Manage and take ownership of the PMO communication needs.
• Develop, plan and deliver Project Management and PMO process training as required by the GTS staff and organization. This can be done in conjunction with the GTS Training department of independently.
• Manage the PMO staff – full time & consulting
• Identify and maintain lists of vendors that contain Project Management resources, skills and related project skills on a geographic basis who’s resources provide external support to the PMO or can be assigned to projects on an as needed basis.
• Hold regularly scheduled team meetings and report project health to GVH Group management team, senior GTS management, team members, and stakeholders. Communicate regularly (weekly, bi-weekly) with effected areas such as development, QA, and Web Ops to ensure proper scheduling of activities.
• Participate in departmental meetings (weekly status meetings with management, PMO meetings, etc.).

Specific Requirements:

• Bachelor's degree in Computer Science, Engineering, Business Administration or related discipline; MBA desirable
• PMP/PMI Certification a plus

• 10+ years of project management experience in a business environment, including successful oversight of large, complex projects or programs; at least five years of experience in IT.
• 4+ years managing a PMO or related Project Management department with experience in process and organizational management
• Demonstrated success in management of other project managers or experience on a management level within a project office
• PMP or other project management certification
• Strong project management technical skills
• Strong managerial and supervisory skills, demonstrating the ability to effectively lead others and those reporting into the PMO
• Demonstrated success partnering with and influencing senior leadership
• Experience with roll-out of project management and process improvement in an organization, including implementation of standards and methodologies
• Demonstrated ability to manage large, complex projects on time and within budget
• Ability to express complex technical concepts effectively to people without technical backgrounds, both verbally and in writing
• Advanced experience with Microsoft Desktop Software; Windows, Word, Excel, and PowerPoint
• Accomplished with Microsoft Project and SharePoint
• Working knowledge of project management information systems a plus
• Experience in Technology based, Engineering / software development projects necessary.
• Experience with Keyedin, ITIL, Servicenow and Jive a plus
• MS Project or other project management tools (Basecamp, Daptiv, TFS, etc

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