Conference Coordinator, Customer Service

New York
Apr 23, 2013
May 23, 2013
Ms. Human Resources
Full Time
SourceMedia has an exciting opportunity for a detail-oriented, enthusiastic, and bright individual in our Conferences and Events division. We are looking for a Conference Coordinator to support a busy conference department. As such you will be responsible for:

*All aspects of conference registration including: data entry, customer service, and on-site registration coordination (ie printing and distributing badges, processing onsite registrations, attendee replacements and maintaining records of all changes and payments)
*Taking incoming calls with courteous, professional telephone etiquette
*Respond to all conference registration inquiries, concerns and requests that come in through email, phone or mail within a 24-48hr timeframe
*Respond to and handle in a timely and accurate fashion daily internal requests from internal Conference departments (Sales, Telesales, Event Planners, Programmers and Marketing) & external requests from attendees, sponsors and exhibitors
*Obtain and evaluate all relevant information to handle inquiries and complaints
*Direct requests and unresolved issues to the designated source
*Efficiently and accurately process all conference registration orders, changes, cancellations, price adjustments, letters of credit & refunds
*Provide on time and accurate list preparation to be used for onsite registration for 45-60 annual conferences (including but not limited to list cleanup, additional registrations, changes or adjustments)
*Prepare in a timely & accurate manner pre-printed Conferences badges
*Prepare onsite registration forms for event planners to use onsite at events
*Provide on time and accurate post-conference list cleanup, additions, deletions, changes, no shows or adjustments (to be completed within 2-3 days of receipt of post show data)
*Maintain hard copy and electronic spreadsheet records of letters of credit & refunds.
*Maintain, stock and reorder all conference supplies as needed (badge stock, ribbons, holders etc..)
*Travel on-site (when needed) to Conferences to manage onsite registration including training of temporary registration staff
*Provide weekly status reports to Director of Conference Operations
*Attend conference progress meetings with internal conference departments as needed

*The Ideal candidate will have the following:
*2 years customer service experience preferably within the conference and event industry a plus
*Exceptional verbal and written communication skills
*Strong Microsoft Excel, Word and Outlook knowledge
*Must be deadline oriented
*Strong proficiency with database management
*Strong organizational skills with the ability to excel at multitasking and meeting all deadlines
*Strong commitment to providing excellent customer service
*Strong attention to detail and accuracy
*Excellent typing skills
*Be able to travel to events as needed (At most 2-4 times per year)

We offer a competitive compensation and benefits package. Our extensive offerings include medical, dental, and vision coverage; disability and life insurance; paid time off; a 401(k) plan; a pre-tax transportation payment program; and subsidized health club membership.

Applicants MUST include salary requirements to be considered. No relocation costs will be provided. No phone calls please.

SourceMedia complies with all federal, state, and local laws that prohibit discrimination because of age, race, color, religion, creed, sex, national origin, ancestry, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, veteran status, sexual orientation, arrest records, unemployment status or any other protected category.