Online Community Manager

May 03, 2013
Jun 02, 2013
Bryan mcdowl
Full Time
What you'd have to do:
-Develop and execute community strategy and roadmap, taking control to build a vibrant, world-class freelancer-to-freelancer online community
-Develop strategies and plans to increase adoption and drive member interaction, including rewards and incentives program to reward top contributors.
-Interacting with freelance bloggers and our network of advocates, leveraging the best they have to offer to grow a vibrant freelancers community.
-Interface with (SAAS) platform developer to continuously improve the site in ways that grow member adoption and member satisfaction.
-Monitor interactions and participation in online communities, and take appropriate steps to ensure a positive experience for all members.
-Build and collaborate with a network of FU staff that is supporting the effort of answering questions and fueling discussions.
-Continuously harvest the best posts and discussions and convert them into support content such as knowledge base articles.
-Develop weekly or monthly reports that summarize activity in the community, provide meaningful analysis, and show progress against goals.

Experience and skills you'd need to have:
-Bachelor's degree or equivalent experience
-Strong oral and written communication skills
-Experience with online messaging services and applications
-3+ years of experience as an Online Community Manager
-Ability to develop and manage project schedules to meet critical milestones
-Effective presentation techniques and team building skills
-Excellent quantitative and analytical skills
-Experience launching new concepts or programs a plus

More about us:
Independent workers comprise 30% of the U.S. workforce-and growing-but lack many of the basic supports and protections that traditional employees get. We aim to change that for our 200,000 members, and for the 42 million independent workers nationwide. Oh, and we're also the people behind all those ads with the beehive that you see on the New York City subways.

Like we said, we're not typical. We think of ourselves as "practical revolutionaries"-people who have extraordinary vision and want to make significant change, but can also put big, lofty ideas into tangible action. We believe strongly in solidarity, both for our staff and for the freelance community. For more information about us and what we do, please visit

Our office is in DUMBO, the first stop into Brooklyn on the A, C, or F subway lines.
To apply:
If you're interested in joining our team of entrepreneurial pioneers, please email your resume and cover letter with salary requirements to: Sorry, but we won't consider resumes that don't include both a cover letter and salary requirements.

We look forward to hearing from you!

Working Today/Freelancers Union and its entities do not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in its programs, activities, or employment practices.