Director Client Services

New York
May 03, 2013
Jun 02, 2013
Amy Brundage
Full Time
The Sales Director is responsible for managing our sales and marketing efforts across multiple clients and sell into major key accounts. The director must facilitate the efforts of sales personnel in all channels of the print book market to maximize sales and in-store marketing and promotions for the Clients. The director must also act as a liaison between the Sales Department and the Clients.


•Increase sales across new frontlist titles and backlist titles. Work with sales colleagues to grow market share against competing brands, drive key backlist via strategic repromotions throughout the year, and develop new sales channels beyond traditional book outlets.
•Regularly analyze brand market share at major accounts against industry sales trends, the growing effects of eBook sales on other formats, seasonal sales patterns, and sales on competing titles and series.
•Create in-store marketing plans of branded titles, including coordinating compliance checks by the sales force and working with top account teams to ensure maximum in-store visibility of brand.
•Communicate all brand-related schedule changes, publicity updates, marketing initiatives, special offers, and advertising plans to the Sales Department in a timely and continuous fashion.
•Communicate regularly with the brand team outside of HBG and update them on brand sales performance. Includes tracking of new brand titles against comparable titles, bestseller list placement, in-store promotions, and store traffic patterns.
•Act as Sales Department liaison in brand-related meetings with other departments. Advise brand publishers and editors on title scheduling, cover design, pricing, and account feedback.


• 4-6 year of extensive selling, marketing and analysis experience, preferably to National Accounts.
• At least 2 years experience managing both direct and indirect teams.
• Requires a well organized individual who is capable of juggling many different projects at one time.
• Candidate must have excellent presentation skills, be personable and outgoing, should have good computer skills and be willing to travel.
• Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience
• Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
• Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through
• Drives change and innovation by improving work product or process, and challenges established norms where appropriate
• Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
• Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements

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