Circulation Development

Quad Graphics
May 07, 2013
Jun 06, 2013
Candi Olivo
Full Time
This is a full time (40+ hours/week) salaried position.  

Subscription Fulfillment Responsibilities:

* Process orders, payments, and renewals in circulation software
* File maintenance/mailing list management to include cancellations, address updates, refunds and adjustments
* Handle customer service phone calls, requests, letters and emails
* Ensure accuracy and timeliness for monthly label runs, renewals and billing updates
* Work with vendor for all printed collateral such as renewal statements, billing statements and direct mail projects

Subscription Campaign Responsibilities:

* Manage paid subscriber renewal series and controlled subscriber re-qualification series
* Promote 'expires' (those who have a lapsed subscription) on a regular basis to bring them back as subscribers
* Create and manage blow-in and bind-in card promotions
* Manage all campaign responses giving a trend analysis
* Develop and test new methods of acquiring new subscribers, increasing renewal rates and bringing back expires/lost subscribers

Distribution Responsibilities:

* Work with local and national distribution companies to track sales and manage sell-through
* Invoice wholesale distributors on a monthly basis
* Work closely with newsstand consultant to acquire trends and industry knowledge
* Prepare monthly distribution report and send to printer
* Work with post office to insure postal regulations are maintained
* Manage public place copies and controlled circulation
* Communicate with newsstand wholesalers to ensure timely payment


Experience with CircPro software (or equivalent) preferred
* Strong competency in Microsoft Office, especially Excel
* Strong keyboard skills
* Bachelors degree in Business or Marketing preferred
* Experience with subscriber fulfillment activity and customer service
* Experience in direct response marketing for paid subscriptions or membership
* Excellent customer service skills with the ability to resolve customer problems and complaints in an effective and professional manner
* Takes ownership and follows through to close the loop on each customer interaction
* Skilled at working in high volume, rapidly changing and fast paced environment
* Demonstrates reliability and flexibility
* Enthusiastic, courteous, empathetic and highly motivated

Additional Job Board Text

We offer excellent benefits to eligible employees, including 401(k) and profit sharing plans, holidays, vacations and more. 

Equal Opportunity Employer/Drug Free Workplace

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