Status: Full Time Schedule: Mon. – Fri. schedule Primary Function: Provide daily oversight of team of Media Technicians, Engineers, and broadcast personnel for a high-end conferencing and broadcast environment. Ensure that the overall functions of the team office are running smoothly, provide assistance to the team by organizing and responding to service requests and manage AV and media assets. Duties & ResponsibilitiesProvide day-to-day operational management of team of Help Desk and Media Systems TechniciansFill in for the Contract Manager in his or her absenceResponsible for monitoring status and quality of workflowResponsible for proper staffing and assignments of workResponsible for monitoring the staff’s fast and accurate responses to client requests; ensuring the staff meets high standards of customer serviceResponsible for monitoring time and attendance in projects similar to natureProactively generate relationships with other vendors, clients and staffResponsible for tracking/monitoring of employee and independent contractor utilizationResponsible for generating various reports for client, including accounting and budgeting reportingResponsible for timely employee performance reviews and feedbackWork closely with Contract Manager, client and the corporate home office team to ensure contract obligations are metPreform other duties as assigned. RequirementsAbility to thrive in a multicultural and multilingual environment; Candidate must be capable of managing in a diverse workforce environment.Ability to read, speak and effectively communicate in English; Bilingual in other languages preferred.Be well organized and capable of handling multiple assignments; willingness to be cross trained in multiple positions with a proactive attitude to jump in where help is neededMust have a demonstrated commitment to customer serviceSuperior knowledge of current industry practices, standards and procedures relevant to audio-visual & broadcast serviceDemonstrate leadership capability and willingness to share knowledge and expertise with othersAbility to maintain high level of professionalism in a multicultural corporate environmentProficiency in Microsoft Office, particularly Excel, and ability to use standard office equipmentExperience working with time-keeping software, Kronos preferredCandidate must be willing to undergo background check Education & ExperienceBachelor’s Degree in Communications, Video Production or related field preferred; or equivalent experience in lieu ofMinimum 3+ years’ office management, administrative assistant or office Production Assistant experience; previous experience overseeing a team of technical & creative personnel preferred. To Applyhttp://teampeople.force.com/careers Customer Service Commitment:TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way necessary. NO PHONE CALLS MUST APPLY TO OUR WEBSITE!