Senior Account Rep

May 30, 2013
Jun 29, 2013
Mr. Human Resources
Full Time
The Senior Account Representative acts as the primary point of contact with division offices on fulfillment and circulation matters. The role is responsible for ensuring that both our subscribers and the publishers are well served by fulfillment processes that are organized, streamlined, cost-effective and customer friendly.
Responsibilities include:
•Preparing issue labels for daily, weekly and monthly subscription products and forwarding to printers/regional circulation departments
•Preparing and submitting print orders
•Generating invoices and renewals for multiple products and forwarding to proper parties
•Serving as primary liaison between division offices and central data entry/customer service department
•Reviewing label/invoice/renewal campaign schedules, form letters, mailing formats, etc. and recommending improvements
•Integrating all communication needed for the implementation and fulfillment of circulation efforts.
•Training internal staff on policies and procedures necessary for accurate data entry and customer service of products

Required Skills and Knowledge:
•College degree required
•Previous work experience in circulation/fulfillment environment required.
•Computer proficient with experience in word processing and spreadsheet software.
•Experience in a customer service focused environment
•Strong, effective oral, written and presentation skills
•Excellent interpersonal and negotiating skills for dealing with internal and external contacts at all levels
•Experience in handling both day-to-day details as well as strategic overall picture
•Strong organizational and follow-up skills
•Ability to thrive in a dynamic, fast-paced department.
•Knowledge of MultiPub system a plus.

ALM places a high value on employees and strives to be an employer of choice. To that end we offer competitive salaries, professional growth opportunities, and a comprehensive selection of benefits that include: medical, dental, vision, 401(K) and life insurance options.

Qualified candidates should submit resume and cover letter with salary requirements for immediate consideration. Only candidates selected for interviews will be contacted. No phone calls or agencies please. ALM is an equal opportunity employer that encourages and values diversity. M/F/D/V