Sr. Client Service Specialist - DailyCandy
NBCUniversal is one of the worlds leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.The Senior Client Services Specialist reports to the Senior Manager of Client Services in the Ad Operations group. This role is primarily responsible for managing the development and implementation of online ad campaigns. Serve as lead campaign manager for all post-sale interactions with clients and work with team of Sales Executives on post-campaign reports. Close involvement in QA (quality assurance) to ensure all campaigns are executed correctly is a crucial element of this role. * Cornerstone of internal and external workflow systems between Ad Sales, Editorial, Marketing, Design, Technical staff and clients in ad campaign launches. * Communicate effectively and professionally with clients to build custom campaigns, gain approval on materials, and ensure overall client satisfaction. * Ensure ad materials are delivered and prepared in a timely and cost-effective manner. * Aide Sr. manager to brainstorm, create, and QA new product ideas before they are presented to sales team * Serve as pre-sale point of contact for Ad Ops to review plans and custom opportunities ensuring that CPM and products are appropriately lined up * QA all advertising campaign promotions on a daily basis. * Utilize HTML for more complex campaigns. * Maintain accurate advertising campaign files. * Provide a clear overall understanding of advertising campaigns in order to guide advertising trafficking team to ensure creative is delivered and trafficked accurately. * Provide prompt and professional customer service to resolve any campaign issues.Basic Qualifications: * Working knowledge of Doubleclicks DFP or equivalent ad server required. * Prior QA experience, Flash/HTML, and SalesForce.com knowledge a plus. * Familiarity with ad trafficking tags required. * BA/BS or equivalent required. * Minimum 3-4 years work experience. * Must be available and willing to work extended hours as occasionally needed per day or per week to meet business needs * Previous exposure to web publishing or online advertising industries a must. Eligibility Requirements: * Interested candidates must submit a resume/CV through www.nbcunicareers.com site * Must be willing to work in New York City, NY * Ability to work overtime with short notice * Must be willing to submit to a background investigation * Must have unrestricted work authorization to work in the United States * Must be 18 years or older * Excellent verbal and written communication skills. * Good organizational skills and aptitude for details. * Ability to work in a fast-paced, deadline driven environment.