Executive Relations Manager- Fortune Conferences

New York
Jul 03, 2013
Aug 02, 2013
Human Resources
Full Time
The Executive Relations Manager, Fortune Conferences, is responsible for managing participants of high end conferences for Fortune both domestically and around the world. Executive Relations Manager will manage the registration process maintaining the best customer service possible, including pre-event, on-site and post event. Key to the position is a proactive and solutions oriented style, excellent communication and computer skills with a rigorous attention to detail. Candidates must have ability to manage multiple demands under pressure, interact with senior management, and handle confidential information.


• Manage daily Executive Relations communications, ensuring the highest level customer service
• Create and manage detailed exec relations event schedules working with each department (Marketing, Production, Programming and Client Services) to ensure event timelines and deadlines are met
• Manage delegate billing, collections and cancellation policies
• Produce weekly event status reports
• Manage and maintain internal event database
• Work with hotels for each event to manage room block commitment for all conference attendees.
• Liaise with executive producer to create staffing plan and manage participants numbers for onsite guarantees
• Supervision of registration desk on-site, leading the registration process for participants, answering questions and general problem solving.
• Create registration script and train registration staff
• Supply onsite reporting for meals and breakout sessions
• Provide executive relations budgets and forecasts, manage expenses, reconcile invoices and provide final executive relations expense report.


Knowledge, Skills and Competencies
• 4-5 years event experience, preferably in customer service
• Proficiency in Excel and Word, Outlook
• Database experience required
• Exceptional attention to detail
• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced environment
• Bachelors degree required

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