User Experience Researcher

Jul 19, 2013
Aug 18, 2013
Ms. Erin Myers
Full Time
You've got insights into the insights.

Threespot UX Researchers serve as the voice of the end user and the source of knowledge about user insights and requirements. Researchers own the discovery process, leading workshops and interviews, conducting surveys, and synthesizing existing data to form an understanding of the project’s target audience. They document their findings through personas, user stories, and strategy documents. This is both a client- and internal-facing role; Researchers are expected to effectively communicate findings and insights to clients and internal Threespot team members.

After initial discovery phases, Researchers bring their understanding of the user together with knowledge of industry trends, best practices, technology, and client metrics analysis to assist UX and Technical Leads in crafting the solution. They work with Digital Strategists to leverage website analytics and other quantitative data. Researchers also support Information Architects and UX Leads in conducting card sorting, tree testing, and usability testing to assess the effectiveness of designs and concepts, and verify that proposed solutions meet user needs.

Threespot UX Researchers are a crucial part of large project teams. As with UX Leads and Information Architects, they are expected to assist with system research, client information gathering, and solution documentation.

- Work collaboratively with entire project team to craft best-fit solutions.
- Serve as the voice of the user, advocating for research when needed and crafting processes to gain needed insights.
- Lead stakeholder interviews, brainstorming sessions, and features and functionality workshops.
- Own Threespot user documentation, including personas, user stories, and strategy documents.
- Plan and conduct user-centered design research including identification of user needs and goals (through interviews, focus groups, workshops, contextual inquiry, and ethnographic studies), as well as task and workflow modeling.
- Conduct competitive landscape research and analyses of market positioning.
- Plan and conduct card sorting, tree testing, and usability tests (both remote and in-person).
- Develop and analyze quantitative research, including surveys and A/B testing.
- Synthesize inputs from a variety of sources—both qualitative and quantitative—to generate cohesive and cogent documentations of user needs.
- Communicate findings to client and internal teams.
- Serve as the user advocate throughout the design process.

- 3-5 years of experience in a UX or researcher role, preferably in an agency setting.
- Knowledge of and experience in user-centered design research methodologies, including interviews, focus groups, contextual inquiry, card sorting, and usability testing.
- Familiarity with statistical concepts, quantitative research methods (such as surveys), and website analytics.
- Strong facilitation and communication skills.
- Knowledge (and curiosity) of current digital industry trends in mobile strategy, social marketing, and brand execution.
- Ability to ask and answer questions thoughtfully.
- Proven ability to absorb clients’ and users’ needs and translate them into team goals.

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* All qualified applicants will receive consideration for employment without regard to race, religion, gender, physical capability, sexual identification/orientation, national origin, or other protected class distinctions.

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