Account Specialist

Aug 14, 2013
Sep 13, 2013
Full Time
About our company
Springer Science+Business Media is one of the most prestigious international scientific publishers of books, journals, and electronic media today, with subsidiaries and representatives all over the world. Our publications range from medicine to all fields of life sciences, and from mathematics to engineering. Wherever scientific research is carried out, highly qualified experts count themselves among Springer's authors, including a large number of Nobel prize winners. More than 7,000 people are employed by the Springer Group worldwide.

We offer a comprehensive benefits package that includes:
- Medical, Dental and Vision
- Life and AD&D
- 401(k)
- Flexible Spending Accounts
- Transit Accounts
- Tuition Assistance
- Summer Hours

Your tasks
Under the direction of the Sales Support Manager and as part of the Library Sales group, this individual will exercise a high degree of initiative and independent decision making while participating in the following activities:

?Maintain high level customer contact in person, phone and or email
?Manage daily maintenance, IP updates, Access Problems, Invoicing Related Issues
?Usage Analysis both re-actively and pro-actively to customers
?Generate and Manage License Procedure for all Products
?Manage renewal business within selected territory
?Prospecting leads for Licensing/Account Managers
?Develop strategic relationships with internal resources.
?Develop a network of contacts
?Other duties as required by manager

Our requirements
?Bachelor?s degree with minimum 2 years prior experience, preferably work in the publishing or academic sector
?Strong understanding and previous experience in the STM market and knowledge of journal and multi-site licensing is a plus
?Strong computer skills - MS Word, Excel, Access and PowerPoint a must
?Must be motivated, flexible and be able to work independently
?Detail oriented and highly organized
?Ability to work with numerous individuals on a daily basis to sort issues, discuss clients, find solutions
?Excellent project management skills
?Demonstrate initiative and follow-up skills
?Understanding on how to maintain and build lasting corporate and internal relationships
?Ability to travel domestically and internationally, as required
?Confident and polished presenter with excellent written and verbal communication skills

Please apply using our online application system.

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We regret that we are unable to respond to each resume. Only those individuals selected for interviews will be contacted.

Springer Science+Business Media, LLC is proud to be an Equal Opportunity Employer.

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