Manager, Client Support - Random House Publishing Services

New York
Sep 23, 2013
Oct 23, 2013
Full Time
About our company
Random House, Inc. is the world's largest general trade book publisher. It is a division of Bertelsmann SE & Co. KGaA, one of the foremost media companies in the world.

Random House Publisher Services (RHPS), a division of Random House, Inc. is the industry?s leading provider of sales and distribution services. The existing client portfolio includes publishers such as National Geographic, Rizzoli USA and DC Comics to name a few. Clients benefit from Random House?s state of the art sales, warehousing, distribution, logistics and systems departments. RHPS is a growing business built on entrepreneurial spirit and team work.

Your tasks
Random House Publishing Services seeks a Manager of Client Support.

The Client Support Manager is a curious individual who enjoys helping others. A CSM has a passion for operations, systems and understanding how things work. It is also an individual who can explain complex issues in a straightforward and easily understandable fashion. Day to day responsibilities include supporting RHPS clients on operational and financial concerns:

-Statement reviews
-Pricing questions
-Inventory, warehousing, freight, fulfillment and returns questions
-eBook processes
-Sales transaction issues
-General service-related questions including contractual issues and concerns

Additionally the Client Support Manager is responsible for:
-Developing processes related to new client services (such as, eBook conversions, eBook billing etc)
-Client participation in corporate initiatives such as International rights management
-Projects related to the billing of new services and offerings
-Working with the clients during the budget and reforecast process
-Providing analytical support to the head of Finance
-Manage smaller-scale projects either independently or in a supporting capacity including finance-focused, strategic and process-improvement projects.

Our requirements
Ideal candidate will have 5-7 years of related experience.

Thank you for your interest in Random House. Random House is an Affirmative Action/Equal Opportunity Employer.

Submit application to
Please apply using our online application process.

For more information, please visit our web site at:

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