Group Client Solutions Director

New York
Sep 26, 2013
Oct 26, 2013
Full Time
In today’s highly competitive and consumer centric marketplace; employing technology, data and analytics to increase growth, revenue and ROI is a must to create differentiation and stay on top. Real-time actionables are instrumental in driving results within a highly fragmented marketplace. Annalect’s teams and solutions/tools are built on change and an eye to the future. Thus enabling a true partnership with clients where data, technology and analytics mean something to a client’s KPIs.

Working with numerous Fortune 50 clients from all brand categories, and drawing from the vast parent company resources of Omnicom, Annalect was formed in order to further cement our position and push the envelope within the data management, technology and analytics space. With an extensive global footprint and hubs in New York, London and Singapore, Annalect brings together a talented mix of over 450 right and left brain thinkers that are pioneers in technology, digital and research. They include data scientists who have consulted across the globe, user experience experts who have produced both consumer facing and highly technical trade interfaces, PhD mathematicians with decades of combined experience, search and display planner/buyers with their pulse on the marketplace and research gurus who help bring brands to life.

Annalect was created to foster a “maker community.” If a client has a problem and a solution doesn’t currently exist, Annalect will work to create it and add value to that client’s business. The Annalect offering is an end-to-end marketing technology solution that begins with data and ends in activation. There are several key players within each discipline that steward this process. The end result for clients is value.

Job Overview:
•The CSM (Client Solutions Manager) is a project and account manager that liaises between the client account teams and technology development teams. The CSM provides tactical support to the CSD (Client Strategy Director) in delivering client solutions that solve core business challenges via data, technology and analytics. The CSM facilitates the development cycle on all aspects of the client solution; he/she inputs into solution conception, leads requirement building and documentation, and manages the build, test and deployment of the solution. This requires strong collaboration across the Development Teams and Product Teams. The CSM will hold responsibilities on accounts held by OMD and PHD; pieces of business consist of domestic and Global accounts. This position is based in New York; travel may be required pending on the account and client location. This position will report into the Client Strategy Director (CSD).

Responsibilities Include:
•Collaborate with CSD during solution conception to drive innovation and customize products to meet needs of clients and client teams. Inject capabilities to drive analytics so end users can draw actionable insight.
•Support CSD in formulating the business requirements for each project brief. Utilize knowledge of any technology platforms/applications enhancements and capabilities to apply to the business solution
•Work with the developers and technical experts to write technical requirements (the “how”) and facilitate any iterations of those requirements to the CSD and Development teams.
•Evaluate data sources required to support solutions. Collaborate with the data sourcing teams, product teams, and development teams to ensure proper data alignment and management for the solution. Vet data before products are released to users; validate data input and processes by data sourcing group
•Create and execute project maps in conjunction with input from the CSD and Development/Product teams surrounding deliverables, visuals, timing, costs, etc. The CSM will be responsible for managing the delivery of the solution that has been agreed in the scope of work.
•Maintain communication with the Client team; keep them informed while balancing expectations regarding project status, barriers, timelines, scope adjustments, cost, requirement changes, etc.
•Certify product quality by working with the Client team to ensure that the functionality and user interface of the product has been tested to establish that the solution/product is market ready.
•Certify data quality: The CSD and CSM will work together to ensure the Client team has access to all necessary tools to verify and approve the data prior to any release. This will incorporate workflow processes and guidelines.
•Proactively maintain live solutions and service the account team / client on a regular basis.
•Collaborate with the CSD and Client team to formulate the best approach for all training needs. The CSM will help to facilitate training and on-boarding with the CSD’s. CSM’s will also work with CSD and Client team to produce any training documents and/or guidelines as necessary.
•Contribute to new product development idea generation. Maintain a current working knowledge of new ventures within the technology landscape and how they apply to media solutions.
•Share best practices and new technologies with regional (EMEA, NA and APAC) CSM’s/CSD’s.

Required Skills:
•Cross-channel media knowledge preferred (planning, buying and/or research); knowledge and passion for the digital media space is important
•Multi-tasker that has the ability to support multiple clients and projects at various stages of the project lifecycle
•Analytical mindset with knowledge and passion for media, data and technology
•Creative thinker that is willing to challenge the norm to improve product offerings
•Proactive individual with strong problem solving skills

Education & Experience:
•3-5 years of work experience in the marketing industry
•1+ years managerial experience (i.e. manager, account supervisor)
•Client service experience (client-facing, customer/client oriented) a must

If interested in this opportunity, please visit Careers page to apply for this position.