Support Specialist Traffic/Ad Delivery

New York
Oct 02, 2013
Nov 01, 2013
Advertising, Other
Full Time
What you ll do

* Interpret and resolve client user requests concerning Mediaocean system use.
* Manage and monitor system issues.
* Serve as a proficient analyst for our clients; delving into client processes and serving as a subject matter expert from a functional level.
* Conduct on-site support to ensure clients are confident and knowledgeable on our systems.
* Interact daily with planners, buyers and traffic staff.

What you ll bring to the job

* Minimum of 10+ years station/traffic operation or Ad deliverables, asset distribution experience
* Knowledge of industry media asset formats and their uses such as SD, HD and 3D
* Proven ability to understand Quality Control process for QC of assets to meet technical broadcast specifications
* A proven understanding of encoding, watermarking and close captioning
* An understanding of specifications for station deliverables
* Experience with agency systems or related software/applications a plus
* Customer service background or client facing experience
* Strong research and analytical skills
* A demonstrated ability to troubleshoot, problem-solve, manage client expectations and deliver on-time with accuracy
* Excellent written and verbal communication skills
* Proficiency with MS Word, Excel and PowerPoint
* Minimum BA/BS required

What we would also like to see

* Sense of energy, pride and ownership in your performance
* A proactive and innovative problem solver
* Desire to learn new technology and take on new responsibilities outside the scope of current expertise

What?'s next:

If you are ready to be a part of something exciting, please apply online.