Client Manager - Optica

New York
Oct 21, 2013
Nov 20, 2013
Full Time
What we need:

Mediaocean, the acknowledged leader in systems and software for the advertising industry, is looking for a Client Manager to join our Optica Operations team. In this exciting new role, you will be responsible for managing the on-boarding, coordination, and direction of activities across Optica operations as well as day-to-day order management and client support. This is a high impact role where you will provide a direct interface to existing Optica Ad Delivery clients while developing relationships across our Ad Delivery client base. If you would like an opportunity to be a part of a dynamic, stable and growing company, this could be the role for you!

What you'll do:

* Coordinate and perform communications and outreach to Advertising agencies, dub houses, Cable Networks, Cable MSOs and Broadcast Television stations as part of order management.
* Coordinate and perform communications and outreach on an ongoing basis in support of programs designed to update the client base of new features, spot deliveries, special initiatives, offers and other critical communications programs
* Work with Product leadership to identify product feature enhancements on behalf of the customer and to streamline Client Services
* Interface with AdDelivery Sales and Technical staff in order to schedule and manage site deployments and activation of services
* Coordinate with guidance from AdDelivery Technical Support and Sales - meetings, conference calls, schedules and events critical to the install and usage of AdDelivery products and services
* Workflow monitoring, including monitoring, utilizing admin tool to proactively find spot processing issues before our customers. Manual spot processing activities until full migration of footprint is completed. Manage and track communication with dub houses regarding production service requests
* Act as primary liaison between AdDelivery Sales and Technical Support, providing customer service, answering technical and operating questions, updates and other communications
* Ensure that appropriate and consistent practices are developed and maintained to manage an activity and project log which provides reporting and metrics on field activity to AdDelivery Management on a regular basis. Prepares weekly activity reports in format requested by immediate supervisor.
* Maintain and update the database of customers and receive sites contacts and coordinate information with the AdDelivery Sales, Marketing and Technical teams
* Conducts product demonstrations and user training

What you'll bring to the job:

* Bachelor?'s Degree in communications, marketing or similar field of study.
* 4-6 years relevant work experience in a similar field, inside sales, customer service, customer support or technical support
* Excellent customer service and relationship-building skills; strong written and oral communication skills and professional attitude in representing AdDelivery to different audiences
* Strong initiative and ability to work independently; must be self-motivated with high energy level and able to maintain ties to the AdDelivery teams in different locations
* Creative, resourceful, flexible, and good at problem-solving
* Must be able to work off hours including nights and weekends, variable schedules and overtime as necessary
* Highly organized self-starter, with strong attention to details and the ability to complete projects with minimal supervision
* Ability to manage multiple projects with strict deadlines. Excellent analytical and problem solving skills.
* Must be proficient in Outlook, Word, Excel, and PowerPoint; Internet use required
* Travel as necessary

What's next:

If you are ready to be a part of something exciting, please apply online!