Community Content Manager

Location
New York
Posted
Oct 28, 2013
Closes
Nov 27, 2013
Contact
Ms. Human Resources Manager
Category
Other
Duration
Full Time
COMMUNITY CONTENT MANAGER

REPORTS TO:
Vice President for Marketing and Communications

JOB SUMMARY:

In this role, the Community Content Manager is the face of the Foundation Center. Managing communications in both directions, this tech-savvy staffer will be responsible for creating and disseminating communications, PR, social media, events, and content creation, among other things. This is a Web 2.0 communications role, incorporating online tools and in-person networking to create relationships and ultimately build the organization’s brand, both online and off. The Community Content Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal stakeholders.

RESPONSIBILITIES:

Community Strategy/ Management & Moderation/ Team Collaborator

•Assist with creation, conception, and presentation of social media strategy and integrated MarCom campaigns. (i.e., Create and maintain Content Calendars, including writing Facebook Status Updates)
•Communicate and coordinate with key internal stakeholders around production and strategy/planning to ensure that our content/community strategy supports overall brand goals and objectives.
•Listening & Reporting - Summarize insights and conversations to create actionable strategies that lead to optimization of our campaigns.
•Moderation - Review user generated comments and posts in a quick and timely manner. Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience. Enforce the Social Media Guidelines as defined by the brand. Escalate User Generated Content, where appropriate, to internal stakeholders.
•Content creation - writing blog posts, articles, newsletters, communications materials, and material for social media channels
•Social media marketing – creating, managing and growing the organization’s presence through blogs, Twitter, Facebook, Flickr, Google+ and other strategically relevant online properties.
•Events and event planning – attending industry events and planning meetups with other key internal stakeholders for our growing community
•Public relations – working with other Communications Staff to manage incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns
•Customer relations – answering questions however they come in (phone, e-mail, Twitter) and managing our online feedback forums.
•Communications/marketing strategy – the Community/Content Manager, in conjunction with the rest of the MarCom team is responsible for creating strategic marketing/communications plans to provide direction for the organization’s public-facing communications
•Analytics – Using Twitalyzer, Hootsuite, Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives. Ongoing support in helping us better understand the needs of our constituency.
•Partnership development – Build on existing partnerships, as well as look to create new opportunities for marketing the organization’s products and programs.

EXPERIENCE/REQUIRED SKILLS

•Outgoing personality – this person will be required to walk into networking events and be comfortable introducing themselves to strangers
•Writing skills – a background in journalism or experience with writing helps since this position will require the creation of content for our organization.
•Social media experience – experience with social media tools is preferred. (Comfort level with Twitter, Facebook and LinkedIn for business, along with social media metrics tools). He/she should actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc. Strong understanding of popular social networks – design, functionality, users.
•Interest in the social sector – he/she needs to be passionate about what we do.
•Willingness to work around the clock – being a Community/Content Manager isn’t a 9-5 job. This job involves working some evenings and weekends, and responding to community members outside of work hours.
•Being a team player, along with great time management skills, ability to multitask. Participate constructively in inter-department and partner communications
•PR experience – having experience with public relations
•Culture fit – He/she needs to get along with colleagues, work on solutions and building collaborative team spirit.
•Education – Degree in journalism, communications or English is preferred, but not mandatory.
•Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.
•Proficiency in PowerPoint and presentation tools and skills.
•Proficiency in social listening tools
•Exceptional communication skills
•Very high attention to detail.
•Excellent verbal, written, and presentation skills.

QUALIFICATIONS
•3 to 5 years of experience managing social media platforms or communities for brands
•Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.


Please send resume and salary requirements to:

E-mail: jobs@foundationcenter.org (Please put the title of the position you are applying for in the subject line)

Human Resources Manager
The Foundation Center
79 5th Avenue
New York, NY 10003

Do not telephone.

The Foundation Center is an equal opportunity employer.

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