Coordinator, Guided Tours & Group Sales

Location
New York
Posted
Jan 03, 2014
Closes
Feb 02, 2014
Contact
Human Resources
Duration
Full Time
Reporting to the Manager, Visitor Services, the Tour and Group Sales Coordinator is responsible for all administrative aspects connected to the Lincoln Center Guided Tour Program and Groups Sales.

Tour Related:
- Book, invoice and maintain master schedule for group tour bookings via email and phone
- Maintain relationships with tour operators and travel partners
- Coordinate and assist in dispatch of pre-booked group and walk-up tours
- Assist with the Guided Tour Program budget (including quarterly revenue and expense projections and analysis)
- Support marketing initiatives that expand Tour takers
- Identify and report on tour trends
- Assist with collecting qualitative and quantitative Tour metrics via surveys
- Support Manager, Visitor Services with overseeing approximately 35 paid, union-represented Tour Guides as well as administer policies and practices in accordance with collective bargaining agreement; includes training, disciplinary records, updating manuals, etc.
- Schedule guides and venues on a weekly basis
- Cultivate relationships with Lincoln Center venue management to ensure Tour venue access.

Group Sales Related:
- Research, develop and implement group ticket sales packages, including sales calls, order processing, customer relations and promotional opportunities to group markets
- Solicit and identify new target interest groups for Lincoln Center programs
- Monitor and evaluate group ticket sales and revenues
- Prepare, administer and monitor group sales contracts; evaluate group sales revenues against established goals
- Coordinate the production of sales-related materials and manage the distribution of materials to customers
- Maintain sales database to support and facilitate sales monitoring and management
- Serve as group sales liaison to the Lincoln Center box office

Other Duties:
- Staff occasional performances at the David Rubenstein Atrium, maintaining a safe capacity and high standard of customer care
- Staff performances at various Lincoln Center and offsite venues to assist with customer care
- Contribute to VS efforts to improve visitor experience
- Assist with supervision of interns
- Other duties as assigned

REQUIRED QUALIFICATIONS
- 1-2 years experience in group sales or travel trade sector
- 2-3 years frontline customer service and staff management experience; arts related setting preferable
- Able to manage and organize large groups of people, especially students
- Maintain a level-head and exercise good judgment
- Positive, problem-solving attitude essential
- Adept at handling a variety of tasks simultaneously in a fast-paced environment
- Knowledge of ticketing software helpful
- Detail-oriented with excellent organizational/follow-up skills
- Excellent written and oral communication skills
- Foreign languages also a plus
- Weekend and evening hours required
- Computer proficiency including Microsoft Word, Excel, and Access

About the Lincoln Center Guided Tour Program
The Lincoln Center Guided Tour Program serves approximately 35,000 guests annually for public, private group, VIP and school Tours. Tours typically include discussion of Lincoln Center's redeveloped campus and visit 2-4 theaters, which change daily based on rehearsal and performance schedules.

SUBMISSION PROCEDURE
Please submit cover letter, salary history and resume to: humanresources@lincolncenter.org
70 Lincoln Center Plaza, NY, NY 10023
Internal Candidates should contact a member of the Human Resources Department directly.
Lincoln Center is an Equal Opportunity Employer.

Submission Procedure:

Please submit cover letter, salary history and resume to:
humanresources@lincolncenter.org.

EOE.

Internal Candidates should contact a member of the Human Resources Department directly.