Product Specialist

Feb 05, 2014
Mar 07, 2014
. .
Full Time

Product Specialist

Thanks for considering a career at MakerBot. Over the last five years, MakerBot has defined a new industry: desktop 3D printing. Now we’re on a mission to bring 3D printing and scanning to everyone.

The Product Specialist is responsible for providing quality and efficient support to MakerBot product and software owners. If you can demonstrate top-notch collaboration, negotiation & conflict resolution skills, this is your chance to be a part of the Next Industrial Revolution.

As Product Specialist, you will:
•Provide technical support to customers experiencing technical problems with their printer and its parts
•Provide technical support to customers experiencing software problems
•Assist customers with setup and support with printing
•Issue Return Merchandise Authorizations to customers for repair
•Log, track and monitor trouble tickets with customer activity, steps taken and resolutions
•Report emerging issues to Project Manager
•Recreate customer issues
•Serve as internal beta testers for Engineering, Software and Production
•Perform satisfaction survey for closed tickets
•Serve as Support Department liaison to various departments for the purposes of testing and feedback on new products, upgrades, product issues and releases
•Work collaboratively with Support team members and other departments
To be considered for the Product Specialist position, you need:
•3D printing knowledge a plus
•2+ years technical support experience
•Impeccable verbal and written communication skills
•Skilled at dealing with dissatisfied customers, must maintain cool and professionalism
•Multitask and handle tasks with competing priorities effectively
•Work collaboratively with Support team members and other departments

Extra Experience counts too!
•Familiarity with 3D printing or MakerBot

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