Product Specialist (Japanese Speaking)

Location
Brooklyn
Posted
Feb 05, 2014
Closes
Mar 07, 2014
Contact
. .
Category
Other
Duration
Full Time
Product Specialist (Japanese Speaking)

Thanks for considering a career at MakerBot. Over the last five years, MakerBot has defined a new industry: desktop 3D printing. Now we’re on a mission to bring 3D printing and scanning to everyone.

We need a Product Specialist (Japanese Speaking), based in our Brooklyn, NY office to provide quality and efficient support to our Japanese-speaking MakerBot product and software owners. If you are bilingual and tech savvy and can demonstrate top-notch collaboration, negotiation & conflict resolution skills, this is your chance to be a part of the Next Industrial Revolution with MakerBot.


As Product Specialist, you will:
•Provide technical support to customers experiencing technical problems with their printer and its parts
•Provide technical support to customers experiencing software problems
•Assist customers with setup and support with printing
•Issue Return Merchandise Authorizations to customers for repair
•Log, track and monitor trouble tickets with customer activity, steps taken and resolutions
•Report emerging issues to Project Manager
•Recreate customer issues
•Serve as internal beta testers for Engineering, Software and Production
•Perform satisfaction survey for closed tickets
•Serve as Support Department liaison to various departments for the purposes of testing and feedback on new products, upgrades, product issues and releases
•Work collaboratively with Support team members and other departments
•Ability to work during Japanese business hours
To be considered for the Product Manager position, you need:
•3D printing knowledge a plus
•2+ years technical support experience
•Impeccable verbal and written communication skills
•Cool and professional demeanor to deal with potentially dissatisfied customers
•Multitask and handle tasks with competing priorities effectively
•Collaborative work ethic
Extra Experience counts too!
•Familiarity with 3D printing or MakerBot


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