Applications Support Analyst

Location
Melbourne
Posted
Feb 12, 2014
Closes
Mar 14, 2014
Contact
Ms. Paige Price
Category
Technology
Duration
Full Time
Job Function
Resolves support tickets and issues.
Communicates recurring support issues to management.
Communicates with customers on efforts and resolutions to tickets and issues.
Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions.
Improves customer relations and further develops customer confidence.
Multi-tasks and manages ones work schedule efficiently.
Participates in on-call duties during off-hours that are shared among team members.
Design, develop and maintain/enhance manual and automated test cases.
Identify and execute the required test cases for a given project.
Performs other related duties as assigned.
Participates in projects and contributes to the completion of projects.
Seek additional assistance from third-party vendors when needed.
Strive to become an expert on all systems.
Ability to identify when an issue needs to be escalated to Product Owners.
Ability to identify and understand the business need of the affiliates and take appropriate decisions.
Make suggestions to improve relations with our affiliates and to improve our systems
 
Job Requirements
Must be fluent in speaking, reading, and writing the English language.
Speaking, reading, and writing French and Spanish is a plus.
Must be able to function effectively during off hours depending on support needs.
Has experience in application support and troubleshooting with a strong desire to learn and problem solve.
Has strong customer focus.
Must be able to work independently.
Must be able to shift priorities on the fly while completing tasks in a reasonable amount of time to meet business priorities.
Must be able to independently prioritize assignments and communicate deliverables and timelines.
Has experience in e-Commerce and web environments.
Has some familiarity with Support Ticketing Systems.
Has experience with SQL, mostly SELECT statements for data verification.
Has experience with HTML and JavaScript.
Able to meet established deadlines and project goals.
Able to change tasks as needed to meet business priorities.
Able to communicate (verbal, written) with development, project management and other QA resources effectively.
Self-starter and highly motivated.
Quickly understands how our systems are working together.
Must be able to communicate critical issues and resolution to users, affiliates, and Publishing Services teams.

Please send a cover letter, your resume, and salary requirements to the link provided.


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