Junior IT Support Specialist

Mar 14, 2014
Apr 13, 2014
. .
Full Time
This position takes a leadership roll in all client and help-desk administration and support functions, life-cycle IT project management and IT-related end-user training. This position works as a part of a team to provide a variety of essential IT-related services to a worldwide corporate user community.

Coordinate the effective resolution of end user problems
Determine key performance measures and metrics
Recommend upgrades and replacements
Analyzing existing business processes
Oversee PC setup and configuration, application loads, and hardware troubleshooting
Responsible for the effective and efficient design and functioning of all computer system software, hardware, and peripheral equipment necessary to maintain normal data processing functions
Schedule necessary maintenance and installation
Maximize performance capabilities and cost effectiveness of new and existing systems
Serve as in-house consultant for maintenance and development issues related to computers and equipment


Education and Training:

AS/AA required, BS/BA preferred.


Three to Four years’ experience in IT working in a technical/help desk role in an enterprise help desk support environment.

Knowledge, Skills & Abilities:

Must have hands on experience Windows 7, Office 2010-2013, Active Directory Administration, Microsoft Exchange 2007-2010.
Knowledge of Active Directory, DHCP, DNS, WINS, TCP/IP, routing, switching and VLANs is a plus
Experience supporting mobile platforms (iOS, Android, Windows 8)
Ability to work in a team environment
Self-motivated with strong organizational and interpersonal communication skills and the ability to absorb information quickly are essential