IT Support Specialist

Mar 14, 2014
Apr 13, 2014
. .
Full Time
As a member of the 3DIT team, this position takes a leadership role in all major IT Network and System functions including escalated help-desk support, life-cycle IT project management, and IT-related end-user training. This position works as a part of a team to provide a variety of essential IT-related services to a worldwide corporate user community.

Researches technologies and solutions to complex problems
Develops procedures that document complex technical tasks
Creates best practices for recurring tasks
Provides quality oversight to other help-desk team members to ensure that standard operating procedures are observed
Provides assistance and/or guidance to more junior team members
Life-cycle IT Project Management (i.e., system requirements definition, analysis, design, procurement/development, deployment, upgrade, and replacement)
Utilizes available personnel and/or contractor (consulting) services to deploy IT solutions throughout the organization
Analyzes existing business processes (information, methods, systems, and procedures) in order to understand how information is used in the organization
Looks for efficient ways to deliver needed information to the organization
Investigates new or emerging technologies to determine feasibility and applicability
Guides the subsequent design, development, and implementation of new or improved information systems to enhance productivity and to reduce controllable costs
Works under general supervision to complete technical assignments relating to Server installation, configuration, training, troubleshooting, upgrade and repair and uses both verbal instructions and written procedures to complete tasks effectively
Documents PC, Server, Router and Firewall configurations, procedures, updates hardware and software inventories, and assist in the configuration control of the PC build area
Provides support during PC hardware and software deployment projects
Monitors and supports systems that protect Information Security, such as VPNs, Backups, FTP, Virus Control, Patches, etc.
Supports special IT-related projects and performs other duties as assigned
Education and Training:

AS/AA required, BS/BA preferred
MCP, MCSE preferred

Four to Five years’ experience in IT working in a technical role in an enterprise helpdesk support environment. Four to Five years’ experience in a Lead IT role, System Administrator or Network Administrator. Experience working in a datacenter and cloud environment is a plus.

Knowledge, Skills & Abilities:

Must have hands on experience Windows 7, Windows Server 2003-2012, Windows Server 2012, Office 2010-2013, Active Directory Administration, Group Policy’s, Microsoft Exchange 2007-2010, SQL Server 2008-2012, Microsoft IIS administration, Network/Systems Security, VMware ESXi, Network and System Monitoring, Symantec Endpoint Protection, Symantec Backup Exec 2010-2012.
Knowledge of Cisco IOS, Active Directory, DHCP, DNS, WINS, TCP/IP, routing, switching and VLANs is a plus
Knowledge of git, subversion or another software version control system.
Experience supporting mobile platforms (iOS, Android, Windows 8)
Scripting is a plus
International experience and solid skills in voice telecommunication including Cisco VOIP are a plus.
Linux Administration and knowledge of CAD packages is a plus.
Ability to work in a team environment
Self-motivated with strong organizational and interpersonal communication skills and the ability to absorb information quickly are essential

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