Customer Service Representative

Apr 22, 2014
May 22, 2014
Hiring Manager
Full Time
Job Description:
We are looking for a highly motivated Customer Service Representative (CSR) who will create and nurture long-term relationships with an assigned portfolio of clients. The CSR will be the liaison between their clients and the internal departments to ensure their client’s requests are met on-time, as well as satisfy their needs.

Responsibilities of the CSR:
•Operate as the lead point of contact for any and all matters specific to your clients
•Build and maintain strong, long-lasting client relationships
•Ensure the timely and successful delivery of projects according to client’s needs and objectives
•Traffic all assigned projects through the entire pre-press process, and assure quality, timely communication, and accurate scheduling.
•Evaluate and address queries relating to your client’s project
•Make effective suggestions to resolve any client issues and/or concerns

•Prior customer service and/or account management experience preferred but not required
•Strong ability to communicate effectively to all levels of our organization, as well as your clients
•Experience in delivering client-focused solutions based on customer needs
•Proven ability to manage multiple projects at a time while paying strict attention to detail
•Excellent verbal and written communications skills
•Computer experience required
•Advanced knowledge of Microsoft Office , Microsoft Outlook
•BA/BS degree or equivalent is preferred but not required

Please send resume and cover letter to:

NO PHONE CALLS or Agencies. Regrettably only those selected for an interview will be contacted. We will, however, keep your resume and information on file for consideration for upcoming positions.

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