Customer Service Representative

Location
Danbury
Posted
Apr 22, 2014
Closes
May 22, 2014
Contact
Hiring Manager
Category
Publishing
Duration
Full Time
Job Description:
We are looking for a highly motivated Customer Service Representative (CSR) who will create and nurture long-term relationships with an assigned portfolio of clients. The CSR will be the liaison between their clients and the internal departments to ensure their client’s requests are met on-time, as well as satisfy their needs.

Responsibilities of the CSR:
•Operate as the lead point of contact for any and all matters specific to your clients
•Build and maintain strong, long-lasting client relationships
•Ensure the timely and successful delivery of projects according to client’s needs and objectives
•Traffic all assigned projects through the entire pre-press process, and assure quality, timely communication, and accurate scheduling.
•Evaluate and address queries relating to your client’s project
•Make effective suggestions to resolve any client issues and/or concerns

Requirements:
•Prior customer service and/or account management experience preferred but not required
•Strong ability to communicate effectively to all levels of our organization, as well as your clients
•Experience in delivering client-focused solutions based on customer needs
•Proven ability to manage multiple projects at a time while paying strict attention to detail
•Excellent verbal and written communications skills
•Computer experience required
•Advanced knowledge of Microsoft Office , Microsoft Outlook
•BA/BS degree or equivalent is preferred but not required


Please send resume and cover letter to: wps_applicants@wbrt.com

NO PHONE CALLS or Agencies. Regrettably only those selected for an interview will be contacted. We will, however, keep your resume and information on file for consideration for upcoming positions.

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