Technical Support Expert

Location
Brooklyn
Posted
Apr 25, 2014
Closes
May 25, 2014
Contact
. .
Category
Other
Duration
Full Time
Thanks for considering a career at MakerBot. Over the last five years, MakerBot has defined a new industry: desktop 3D printing. Now we’re on a mission to bring 3D printing and scanning to everyone.

The Technical Support Expert is responsible for providing quality and efficient support to MakerBot product and software owners. If you can demonstrate top-notch collaboration, negotiation & conflict resolution skills?, this is your chance to be a part of the Next Industrial Revolution.


As Technical Support Expert, you will:
Provide technical support to customers experiencing technical problems with their printer and its parts
Provide technical support to customers experiencing software problems
Assist customers with setup and support with printing
Issue Return Merchandise Authorizations to customers for repair
Log, track and monitor trouble tickets with customer activity, steps taken and resolutions
Report emerging issues to Project Manager
Recreate customer issues
Serve as internal beta testers for Engineering, Software and Production
Perform satisfaction survey for closed tickets
Serve as Support Department liaison to various departments for the purposes of testing and feedback on new products, upgrades, product issues and releases
Work collaboratively with Support team members and other departments
To be considered for the Technical Support Expert position, you need:
3D printing knowledge a plus
2+ years technical support experience
Impeccable verbal and written communication skills
Skilled at dealing with dissatisfied customers, must maintain cool and professionalism
Multitask and handle tasks with competing priorities effectively
Work collaboratively with Support team members and other departments
Current authorization to work in the United States on a full-time basis. This employer will not sponsor applications for work/student Visas.
Extra Experience counts too!
Familiarity with 3D printing or MakerBot

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