Technical Support Expert (Chinese Speaking)

Location
Brooklyn
Posted
Apr 25, 2014
Closes
May 25, 2014
Contact
. .
Category
Other
Duration
Full Time
Technical Support Expert (Chinese Speaking)

Thanks for considering a career at MakerBot. Over the last five years, MakerBot has defined a new industry: desktop 3D printing. Now we’re on a mission to bring 3D printing and scanning to everyone.

We need a Technical Support Expert (Chinese Speaking), based in our Brooklyn, NY office to provide quality and efficient support to our Chinese-speaking MakerBot product and software owners. If you are bilingual and tech savvy and can demonstrate top-notch collaboration, negotiation & conflict resolution skills, this is your chance to be a part of the Next Industrial Revolution with MakerBot.


As Technical Support Expert, you will:
Provide technical support to customers experiencing technical problems with their printer and its parts
Provide technical support to customers experiencing software problems
Assist customers with setup and support with printing
Issue Return Merchandise Authorizations to customers for repair
Log, track and monitor trouble tickets with customer activity, steps taken and resolutions
Report emerging issues to Project Manager
Recreate customer issues
Serve as internal beta testers for Engineering, Software and Production
Perform satisfaction survey for closed tickets
Serve as Support Department liaison to various departments for the purposes of testing and feedback on new products, upgrades, product issues and releases
Work collaboratively with Support team members and other departments
Ability to work during Chinese business hours
To be considered for the Technical Support Expert position, you need:
3D printing knowledge a plus
2+ years technical support experience
Impeccable verbal and written communication skills
Cool and professional demeanor to deal with potentially dissatisfied customers
Understanding of Asian culture and business etiquette
Multitask and handle tasks with competing priorities effectively
Collaborative work ethic
Current authorization to work in the United States on a full-time basis. This employer will not sponsor applications for work/student Visas.
Extra Experience counts too!
Familiarity with 3D printing or MakerBot


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