Community Coordinator, The Knot

New York
Jun 05, 2014
Jul 05, 2014
Human Resources
Full Time
The Knot (, one of our XO Group Inc. brands, seeks a Community Coordinator to manage our website’s active online community. The ideal candidate will be an extremely organized, detail-obsessed self-starter with a passion for social media. The ability to juggle multiple projects and stay calm and collected under pressure must be part of your DNA. You thrive on being part of a collaborative team and will never say the words “It’s not my job”!

Teams at XO Group are very dedicated and excited about what they do – we work hard to maintain that atmosphere. The right candidate will be proactive, smart, entrepreneurial, and enthusiastic!

Responsibilities Include:

- 2+ years of experience working with online audiences acting as not only a moderator, but a customer service liaison with proven timely problem-solving success

- Maintain message boards as well as sponsored live chats

- Recognize and recruit community users to act as moderators from within the community

- Proven ability to multi-task and prioritize your work in a fast-paced environment, either independently or as part of a team

- Increase the quantity of posts and quality of content while engaging with members daily

- Act as a liaison between community members and community technology team on an ongoing basis for site improvement and member experience

- Familiarity with HTML and CMS a bonus

- Enthusiasm about and/or knowledge of weddings a clear plus

XO Group Inc. complies with all federal, state, and municipal laws that prohibit discrimination because of age, race, color, religion, sex, national origin, disability, marital status, veteran status, sexual orientation, or any other protected characteristic.

Thank you for your interest in this position and our company. It is appreciated.