Social Community Manager

Employer
JWT
Location
San Francisco, California
Salary
Competitive annual salary + benefits
Posted
Mar 01, 2016
Closes
Apr 01, 2016
Specialty
Social Media
Metro Area
San Francisco
Duration
Full Time

At J. Walter Thompson we creative pioneering solutions that build enduring brands and business. We have been connecting brands with consumers and creating engaging stories that shift behavior for over 150 years. We currently have over 200 offices in 90 countries that contain 10,000 of the brightest minds in the business. We owe our growing success to the adoption of a set of simple principles we refer to as the 4 C’s: curiosity, collaboration, capability and courage. It is the embodiment of these traits that makes J. Walter Thompson unique. It is also what we look for in potential new hires.

 

A Day in the life:

  • Develop and manage a community
  • Create marketing programs to drive platform adoption and engagement leveraging multiple in-app, online and offline channels
  • Understand customer business needs and craft strategies to cement Talkdesk as a value added partner
  • Work with our customer base to understand their needs and help them succeed
  • Assist in driving process to help onboard them and provide ongoing support while nurturing long-term partnerships
  • Ensure that our customers get the most out of their investment in Talkdesk
  • Understand why customers use Talkdesk and how they can derive more value from the product
  • Find opportunities for customers to increase their usage of Talkdesk
  • Discover gaps in the customer experience that may lead to customer attrition and work cross-functionally with others to address such gaps
  • Provide feedback to the product team concerning customers’ requests for product enhancements

What you’ll need:

  • 3+ years of experience as a Community Manager, Customer Marketing professional or similar role in a SaaS business
  • Proven ability to understand progressive technology
  • Demonstrated experience in building and managing a compelling community
  • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
  • Experience in putting processes in place that mitigate churn, drive renewals and create other revenue producing behavior
  • Experience in interpreting data and deriving insights that drive customer value
  • Highly organized self-starter that runs towards opportunities
  • Ability to work cross-functionally in a fast-paced startup environment
  • MBA a plus
  • Wine and/or Adult Beverage industry is an A+