User Experience Research Design Manager
ResponsibilitiesSenior User Experience Researcher Verizon is looking for an experienced Senior User Experience Researcher to join the Cx Innovation team in Waltham, MA. The ideal candidate will have the background and skill set needed to help shape our current and next generation of product and service offerings. The successful candidate will be involved in organizing and managing multiple user research projects, communicating closely with interdisciplinary product teams, and working with other researchers to design, conduct, and analyze studies.
- Plan, conduct, analyze and report out on a broad range of user research studies, including usability testing (moderated and unmoderated), field studies, expert and heuristic evaluations, and competitive assessments.Manage projects end to end: develop screeners and discussion guides, moderate, analyze, synthesize and deliver resultsTranslate user needs, behaviors, attitudes, and motivations into clear insights, actionable recommendations, strategic opportunities, and guiding principlesBuild collaborative partnerships and be a trusted advisor to the Product and Development teams; identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experienceMeet deadlines and manage multiple priorities and projects simultaneously.Manage the Cx Lab and all equipment and vendors related to the lab
- Bachelor’s degree or six or more years of work experience.Six or more years of relevant work experience.Experience in user research, user interface design, usability testing, human factors, or other related disciplines within a consultative or corporate environment.
- BA/BS or MA/MS in Human-Computer Interaction, Computer Science, Cognitive Science, or related field. Eight or more years of experience in user research, user interface design, usability testing, human factors, or other related disciplines within a consultative or corporate environment.Portfolio of research artifacts that reflect your experience and skill in UX/UI research planning, execution, and analysis. Mix of web and mobile experience preferred.Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, card sorting, iterative prototype testing, task analysis, contextual inquiry, A/B tests, and expert reviews. Excellent communication, presentation, interpersonal and data analysis skills Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment with or without directionExemplary analytical, problem-solving, and critical-thinking skillsHighly motivated, enthusiastic, self-driven, and comfortable with ambiguityAbility to ramp up quickly on products and new technologiesAn entrepreneurial spirit and passion for research and representing the voice of the end-user and customerKnowledge of Morae, Adobe Creative Suite, Prototyping, and Screen Sharing software is advantageous.
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