Client Service Representative

Location
New Rochelle, New York
Salary
Based on Experience
Posted
Dec 01, 2017
Closes
Dec 31, 2017
Level
Entry Level
Metro Area
New York
Duration
Full Time

Basic Function: Reports to the Circulation Manager and works on customer service, order and data entry. Supports marketing, subscription sales, accounting and senior management with special projects.

Responsibilities:

  • Answer phone or email customer inquiries regarding and not limited to, billing, product, services or general issues or questions.
  • Responsible for maintaining a high level of professionalism with clients to establish a positive rapport with every customer
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Use fulfillment database to assemble, track and evaluate customer concerns, and response times for correspondence
  • Order Entry

 

 

Skills:

  • Knowledge of Microsoft Office Suite
  • Strong data entry/typing skills required
  • Excellent customer service skills
  • Excellent verbal and communication skills, including professional, responsive and courteous
  • Excellent interpersonal skills with the ability to interface with senior managers and customers
  • Ability to work independently without direct supervision
  • Ability to complete assignments within a timely fashion in a constantly changing environment
  • Excellent troubleshooting skills and the ability to see a task through from start to finish
  • Excellent ability to multi-task and prioritize
  • Knowledge of Advantage Computing System a plus

Education:

College Degree required

Experience:

Strong database management systems experience.

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