Client Service Representative

Location
New Rochelle, New York
Salary
Based on Experience
Posted
Dec 01, 2017
Level
Entry Level
Metro Area
New York
Duration
Full Time

Basic Function: Reports to the Circulation Manager and works on customer service, order and data entry. Supports marketing, subscription sales, accounting and senior management with special projects.

Responsibilities:

  • Answer phone or email customer inquiries regarding and not limited to, billing, product, services or general issues or questions.
  • Responsible for maintaining a high level of professionalism with clients to establish a positive rapport with every customer
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Use fulfillment database to assemble, track and evaluate customer concerns, and response times for correspondence
  • Order Entry

 

 

Skills:

  • Knowledge of Microsoft Office Suite
  • Strong data entry/typing skills required
  • Excellent customer service skills
  • Excellent verbal and communication skills, including professional, responsive and courteous
  • Excellent interpersonal skills with the ability to interface with senior managers and customers
  • Ability to work independently without direct supervision
  • Ability to complete assignments within a timely fashion in a constantly changing environment
  • Excellent troubleshooting skills and the ability to see a task through from start to finish
  • Excellent ability to multi-task and prioritize
  • Knowledge of Advantage Computing System a plus

Education:

College Degree required

Experience:

Strong database management systems experience.

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