Manager, Digital Operations
Location: Englewood Cliffs, New Jersey
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive
Lead Operations and Support personnel to ensure the availability and reliability of NBCUniversal assets distributed to partners and the end consumer
Role Summary and Purpose
Lead a driven and highly motivated team to support the digital distribution of NBC Universal, one of the world’s leading media and entertainment companies.
As Manager of Digital Operations at NBC Universal (NBCU), you will be responsible for leading the distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms. At the core, this role will oversee a Digital Network Operations Center that will facilitate the monitoring and control of these deliveries and associated infrastructure. You will manage day-to-day operations and staffing of this Digital NOC. The operation will include real-time monitoring of live streams, VOD delivery workflows, internal content processing and management systems, and a set of data aggregation tools across the entire distribution chain. In conjunction, you will be responsible for product support and delivery of video across on and off domain platforms. Level 1 and Level 2 support will be facilitated by this group, including real-time troubleshooting, escalation, resolution and reporting of issues. As a face of Global Media Operations to internal clients, partners and in some circumstances the public, Digital Operations plays a key liaison, support, troubleshooting and escalation and reporting role on behalf of NBCUniversal. You will be responsible for ensuring the team represents GMO and the company in the proper way. Daily reporting on delivery confirmations, issue mitigation and performance metrics are part of the standard operating procedure. Additionally, the Manager, Digital Operations, will partner with clients and internal teams to work on strategic initiatives aimed at increased reliability, productivity, and growth. Finally, you will also be accountable for measuring and controlling quality across the on-air environment, by driving best practice training, technology, and workflows.
This role is a unique opportunity to build and grow a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.
Essential Functions (Responsibilities):
Coach, mentor, lead, train, and manage a diverse team for overall organizational success
Own and manage strong working relationships with internal and external partners and clients
Oversee the end-to-end distribution of NBCUniversal digital assets across a diverse portfolio of products, platforms and partnerships
Own and manage L1 and L2 support, including escalation, resolution and reporting across the digital footprint
Partner with GMO peers on delivery assurance and reliability to internal and external clients
Partner with engineering to monitor traditional and digital (terrestrial IP) signal transmission.
Lead strong partnership with our engineering and digital teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruption
Work directly with distribution partners and clients to resolve issues, satisfy delivery obligations and execute changes to our digital footprint in a dynamic environment
Partner with the leadership team to develop technological and operational enhancements
Minimum of 5 years’ experience in Digital Operations
Minimum of 5 years’ experience in Product Support or Dev Ops
Minimum of 5 years’ experience in a Network Operations Center or digital distribution facility
Minimum of 5 years’ experience in a role with a track record of proven leadership, effective staff management, high energy level, and strong team skills
Minimum of 5 years’ experience leading a support team to effective issue resolution
Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 days operation
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
Must be willing to work at Englewood Cliffs, NJ
Must have unrestricted work authorization to work in the United States
BA/BS in related field
Extensive and significant experience, understanding and knowledge of digital product and distribution systems, standards and processes
Strategic project management leadership
Technical experience with digital video and audio, troubleshooting and test techniques
Prior experience with video encoding, delivery distribution workflows
Experience with scheduling and resource management
Strong attention to detail, communication and interpersonal skills
Effectively flexible in approach, and responds well to pressure
A track record of meeting or exceeding performance expectations
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.